Webuters and Benesse India Announce Strategic Partnership
Webuters Technologies Pvt. Ltd., a leader in
digital transformation and IT consulting, is thrilled to announce its strategic
partnership with Benesse India, a subsidiary of Benesse Corporation which is
one of the leading education company of Japan with a legacy of ~70 years.
This collaboration highlights Webuters' dedication
to providing contextualized support and optimizing Benesse India’s Zoho CRM
system and marks a significant step in their growing relationship.
Since 2022, Benesse has been actively involved in
the Indian education sector, aiming to make a positive impact and improve
educational services to schools across the country. Webuters has utilized its
vast expertise in CRM management to significantly enhance the functionality and
efficiency of Benesse India's customer relationship management systems. This
partnership aims to help Benesse India excel in customer engagement and
streamline operations across its services.
Improved CRM Capabilities: With tailored
modifications and integrations by Webuters, Benesse India has experienced a
notable enhancement in managing customer data and interactions.
Increased Efficiency: Automation and streamlined
operations have cut down on manual processes, allowing Benesse India staff to
dedicate more time to their core work and towards providing top-notch customer
service.
Insightful Analytics: Webuters has implemented
advanced analytics that provide Benesse India with actionable insights with
respect to customer sales and services in particular
"Our collaboration with Benesse India
highlights our dedication to delivering exceptional CRM solutions tailored to
meet the unique needs of the education sector.," said Krishna Bhatt, CEO of Webuters. "We are excited to
formalize this partnership, which will foster innovative and effective CRM
strategies tailored to Benesse India's unique needs. Moreover, this partnership
is just the beginning; we look forward to expanding our collaboration to
include solutions and services which can further benefit the company."
"We are in very early stages of our journey;
which means that we are also discovering many of our requirements as we are
moving forward. Also, ours is a small team still with many of our members
performing multiple roles. The former means that any company working with us
especially on our customer facing side needs to be flexible and contextual in
its approach. The latter means that we need quick fixes and solutions to make
the backend operations work for our team members more streamlined. Webuters
work with us so far has been phenomenal on both these aspects. We thank the
Webuters team in listening to us and for making our members’ lives simpler”
said Hemant Joshi. CEO of Benesse, India.
"We at Benesse are taking on new challenges
in India. We are working on using our experience of supporting education in
Japan for many years to contribute to education in India. The ZOHO system is
therefore indispensable for the smooth management and operation of our
customers' information and requirements. This is where Webuters' support has
made a significant contribution to our business. They have been willing to
challenge us with new requests and have helped us to see all the possibilities,
said Shoko Ikeda, Zoho Lead Manager of Benesse.
This strategic alliance not only strengthens the
bond between Webuters and Benesse India but also lays a solid foundation for
future collaboration and innovation. Both organizations are committed to
ensuring that technological advancements continue to enhance user experience
and operational productivity.
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