Verint, The Customer Engagement
Company launched Verint Engagement Data Insights providing business users
no code, no training, self-service access to all of their engagement data using
Verint Da Vinci AI for natural language search. The announcement was
made during the company’s Engage 2023 customer conference.
Business users can now freely
explore their organization’s engagement data using a highly intuitive,
search-driven interface powered by Natural Language Search and Generative AI,
with zero training required. Users can simply ask or type their questions into
the Engagement Data Insights application to unlock key insights into what is
happening in their business and the consequent actions they need to take to
enhance their operations.
Out-of-the-box self-service dashboards and
reports are designed to deliver unparalleled visibility into customer
engagement operations, transforming raw data into meaningful visualizations and
metrics. Now, business leaders can effortlessly monitor key performance
indicators, track customer interactions and experiences, and analyze agent
performance. Drawing on these insights, users can enhance customer experiences,
maximize operational efficiency, and drive rapid return on investment. “Today’s
organizations grapple with unifying, managing, and accessing huge amounts of
siloed customer engagement data,” says David Singer, global vice president,
go-market-strategy. “With Verint Engagement Data Insights, business leaders can
now access and harness customer engagement data directly. There’s no reliance
on outside sources or IT to provide the reports needed to make data-driven
decisions.”
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