Salesforce Launches Agentforce 2dx with New Capabilities to Embed Proactive Agentic AI
Salesforce, the
#1 AI CRM, announced Agentforce 2dx, the newest version of Agentforce, its digital labor platform for bringing trusted, autonomous
AI agents into the flow of work. In this release,
Agentforce is expanding beyond the reactive, user-initiated world of chat
interfaces and enabling proactive AI agents to work behind the scenes, without
constant human oversight, to unlock new customer and employee workflows of any
kind. Organizations can now seamlessly integrate autonomous agents into their
existing data systems, business logic, and user interfaces, enabling agents to
anticipate business needs and dynamically take action — improving efficiency,
agility, and scale.
Agentforce 2dx also marks the release of a new set
of low-code and pro-code tools for Salesforce developers to confidently
configure, test, and deploy Agentforce faster, paired with advanced analytics
to help teams monitor, debug, and optimize agent performance with real-time
data and guidance. To experiment with these tools, Salesforce now offers the
Agentforce Developer Edition, a completely free environment where developers
can prototype agents using Agentforce and also explore the capabilities
of Data Cloud, Salesforce’s hyperscale data engine.
Additionally, Salesforce announced AgentExchange, the trusted marketplace
and community for Agentforce that is built into Salesforce, opening up new
opportunities for partners to participate in the rapidly expanding $6 trillion digital labor market opportunity. AgentExchange
will accelerate Agentforce deployments with a library of ready-to-use templates
and actions, saving businesses time and resources while enabling partners to
list their components for sale and capture their share of the growing AI agent
market. AgentExchange launches with more than 200 initial partners and hundreds
of ready-made actions — each having passed a rigorous security review and
backed by customer reviews — to quickly create and deploy AI agents across
multiple professions and industries.
Agentforce 2dx, paired with the new developer tools
and AgentExchange, launches with the Agentblazer community, an inclusive group
for Salesforce admins, developers, CTOs, CIOs, and other IT leaders who can
share best practices and learn skills on Trailhead to create agent-first
companies.
“Companies today have more work than workers, and
Agentforce is stepping in to fill the gap. By extending digital labor beyond
CRM, we’re making it easier than ever for businesses to embed agentic AI into
any workflow or application to handle routine tasks, augment employees, and
connect with customers. With deep integrations across Salesforce’s digital
labor platform, CIOs, IT leaders, and developers can seamlessly build agents
and automate work wherever it happens, driving efficiency, fueling innovation,
and unlocking new opportunities in the $6 trillion digital labor market.” – Adam Evans, EVP and GM of Salesforce’s AI Platform
Why it matters: 96% of developers believe AI agents will positively reshape the developer
experience. Agentic AI represents the next evolution of automation,
where AI-driven agents operate independently to execute tasks, make decisions,
and optimize workflows without constant human oversight. Unlike traditional AI
chatbots, which require manual prompts or rigid programming, agentic AI
dynamically responds to live data and evolving business needs. Salesforce's
latest agentic AI enhancements represent a major leap in how organizations
integrate agents into daily operations. By embedding AI seamlessly into apps, workflows, and processes,
enterprise-ready AI agents won’t just assist — they’ll act.
“OpenTable is partnering with Salesforce’s
Agentforce Platform to help OpenTable’s customer service agents better serve
our restaurants and diners. Three weeks in, it is handling 73% of all
restaurant web queries. This is a 50% improvement from our previous tool and we
expect this number to further increase once Agentforce is launched to the
general audience.” — George Pokorny, Senior VP of
Global Customer Success at OpenTable.
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