New Global Survey Finds Enterprises Lack Direction and Training for Workers on the Use of GenAI Tool
UiPath, a
leading enterprise
automation and AI software company, published its annual Global
Knowledge Worker Survey that uncovers how employees are using
generative AI (GenAI), the shortcomings and risks of the technology, and the
opportunity for combining GenAI with business automation.
The
report—which is based on a survey of more than 9,000 workers from around the
world—revealed that employees who use GenAI tools are saving more time in their
workdays. However, those using both GenAI and business automation together
achieve substantially more significant benefits.
While
GenAI promises to revolutionize operations across industries, there is a lack
of enterprise direction and training on the technology, leading to mistrust
across global workforces. Currently, less than half (45%) of workers have been
offered training or guidelines on how to use GenAI. Similarly, only 44% of
employees think that GenAI has the context needed from their business’s data to
support processes and drive value—though this number increases to 85% when
employees use GenAI and business automation together.
Other key
findings from this year’s report:
· GenAI provides significant time-saving benefits to workers: 42% of respondents who have
implemented GenAI have saved 10 or more hours each week. By freeing up time in
their days, almost half of workers (48%) have been able to focus on more
creative tasks. Regionally, workers in Singapore and Hong Kong have seen the
greatest time-saving benefits from implementing GenAI tools.
· The combination of GenAI and business automation maximizes the business
value: When
asked if employees have experienced any benefits from using GenAI and business
automation software, respondents said greater productivity/get tasks done
faster (43%), more accurate work (39%), and improved work/life balance (38%).
When workers use the technologies together, 55% saved 10+ hours at work per
week, compared to 31% of those who use only GenAI and 33% of those who use only
business automation.
· However, there is a lack of trust around GenAI tools: Less than half (48%) of
respondents indicate that they trust the outputs they get from GenAI tools.
Regionally, Japan (26%), Germany (47%), and the U.S. (48%) trust
GenAI’s outputs the least, and Singapore (67%), Korea (63%), and Hong Kong
(62%) have the greatest trust in GenAI's outputs.
· GenAI is being applied across
departments and for a variety of processes: The most common types of tasks
employees use GenAI for include drafting communications (38%), brainstorming
(34%), and summarizing long-form content (30%).
·
“GenAI tools
are presenting an incredible opportunity for organizations to increase
productivity and efficiencies, but employees must be provided with the proper
training and upskilling opportunities to harness the full power of this
technology,” said Brigette McInnis-Day, Chief People Officer at UiPath. “The
technology must also be trusted and actionable—which is where business
automation platforms serve as a critical foundation. The combination of these
two technologies is a key differentiator for companies to maximize business
value from GenAI and other AI models while empowering employees.”
The
UiPath survey also uncovered that employees are feeling more burnout than ever
before, with almost a third (32%) of respondents feeling extremely or very
burnt out—compared to 29% of employees last year. GenAI presents an opportunity
to alleviate the burdensome tasks that contribute to this issue; however, GenAI
deployments will only be successful if workers are trained.
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