NEC develops and provides generative AI for business use
NEC Corporation has developed generative
artificial intelligence (AI) that is customizable for each customer in order to
create new value for companies in response to business changes caused by new
technologies. Starting this month in Japan, the new "NEC Generative AI
Service" will begin providing licenses for proprietary large language
models (LLM), dedicated hardware, software, consulting services and more, then
sequentially expanding to new markets after FY2024.
Moreover, in collaboration with approximately 10
companies and universities, NEC is also launching the “NEC Generative AI
Advanced Customer Program” in July, which works with customers to support the
creation of models for them as well as the development of software,
organizations, etc. for the utilization of LLM.
In addition, on July 1, the “NEC Generative AI
Hub” was established as a specialized organization for promoting the business
transformation of customers, consisting of researchers, prompt engineers who provide
precise instructions to AI, consultants, digital trust specialists and other
professionals. NEC aims to achieve sales of 50 billion yen (approximately $346
million USD) over the next three years from these generative AI-related
businesses.
The area of generative AI is attracting
significant market attention as companies and local governments consider
business transformation using various language models, such as ChatGPT, which
recently surpassed 100 million users within two months of its service launch in
November 2022.
However, when using generative AI, there are
security issues related to information leakage and vulnerability, as well as
issues related to accuracy and continuous use of the system. In addition, for
corporate use, it is necessary to make efforts to use it for more essential
purposes than translation and summarization, such as modeling the knowledge
accumulated in a company and developing a system to promote its use within the
company.
NEC began using generative AI for internal business
use in May of this year. An environment and system that can be used safely and
securely by employees were built in two weeks. The system is also linked to
internal systems such as internal chat and web conferencing tools, and is being
used by about 20,000 users, or about 10,000 times a day.
As a result, the system is beginning to produce
results, such as an 80% reduction in man-hours required to create source code
for internal system development, a 50% reduction in the time required to create
documents, and a reduction in the time required to take meeting minutes from an
average of 30 minutes to approximately 5 minutes.
NEC will continue to use the system to improve the
efficiency of document proofreading and other tasks common to all employees, as
well as in specialized areas such as software development, while reflecting the
know-how gained through in-house use of its LLM-related services.
Based on the resolution of these kinds of
challenges and internal use, NEC will now provide its own generative AI for
creating new corporate value.
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