Microland and Serco AsPac Announce Strategic Partnership to Drive Digital Transformation
Microland
Limited and Serco AsPac, a division of Serco Group, one of the world's largest
providers of public services, announced a strategic partnership to drive
digital transformation leveraging cloud for business agility and resilience.
The strategic partnership for AsPac Serco extends to an 18+ year technology
delivery relationship between Microland and Serco. These initiatives are
aligned with Serco's 2027 strategy to accelerate innovation in business
services that can fuel the next wave of growth and expansion.
As part of Serco AsPac's 2027 strategy, Microland is helping
them exit data centers and transition to the cloud transforming them into a
cloud-adopted organization. Serco AsPac is leveraging Microsoft Azure for its
cloud and data center transformation.
As
part of the ongoing engagement with Serco AsPac, Microland will deliver
end-user device management services, which include evergreen managed desktop
services with deskside support, managed services around network and
connectivity, security tooling, and governance, risk & compliance (GRC).
Microland is implementing advanced toolsets to measure and improve Digital
Employee Experience (DEX), which focuses on employees' interactions with the
technology they encounter in their daily jobs. There is also a clear focus on
the automation of infrastructure management activities and implementation of
self-heal services that reduce manual intervention and deliver better value
from existing infrastructure and device investments.
Jason Richardson, Chief Digital
Officer, Serco, said, "Digital transformation is core to our vision of
delivering innovation to our customers. Our partnership with Microland coupled
with a data center exit strategy moving to the cloud, marks a significant step
towards digital transformation in the public services sector which is
helping drive effectiveness and efficiency in our business operations and
tech-enabled business growth."
Karthikeyan
Krishnan,
Senior Vice President and Geo
Leader – Europe, Middle East and Africa, Microland,
said, "We are delighted to partner with Serco AsPac to deliver
high-quality digital public services using cutting-edge technologies. It is our
endeavor to continuously deploy tech at scale to improve customer experience,
enhance business agility, and improve the quality of digital public
services."
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