Amdocs Announces Availability of Amazon Bedrock Services on its amAIz Generative AI Platform
Amdocs , a leading provider of software and services to
communications and media companies, announced the availability of Amazon Web
Services (AWS) Generative AI services in Amdocs' TelcoGPT platform, amAIz.
The integration bolsters the ability for Amdocs customers to leverage
generative AI to improve network operations, billing communications and
customer experience taking advantage of the Foundation Model selection
flexibility AWS generative AI services offers.
In
the face of new technology rollouts, complex service introductions, and
heightened network complexity, communication service providers (CSPs) are
grappling with increased costs in network operations and service lifecycle
management. At the same time, evolving customer demands around new connected
experiences are rendering time-to-market more relevant than ever.
Customers
using amAIz already benefit from simplified AI adoption with a unified platform
and technology stack capable of capable of supporting daily tasks, helping to
improve both efficiency and productivity, and optimizing their network
end-to-end lifecycle and speeding up cloud migrations and operations. Now integrated with Amazon Bedrock, a fully managed service that offers a choice of
high-performing foundation models (FMs) from leading AI companies via a single
API, customers have access to a wider selection of proven foundation models and
tools needed to build and scale generative AI applications such as:
Bill
Experience, an Amdocs SaaS-based offering on AWS, leverages Claude3 on Amazon
Bedrock. It can now recommend, help design and build better, faster, and more
impactful bill presentations and customer communications to improve satisfaction
and reduce calls to customer care.
Amdocs'
Cloud Consulting Services is now equipped with AWS generative AI services
allowing both telecommunication and financial services customers to accelerate
generative AI adoption and generate new revenue, as well as modernize and
migrate legacy applications to AWS faster and with reduced risk.
The
integration will also help CSPs to streamline network and service operations.
Powered with generative AI, engineers can receive root cause analysis and
capacity enhancement recommendations, ensuring smoother service delivery. If a
negative pattern is detected, engineers are immediately made aware. This brings
together complex processing and correlating data from multiple sources in near
real-time, enabling field engineers on-site and NOC users to simplify and
automate their day-to-day operational tasks. This use case was demonstrated
at the AWS booth at Mobile World Congress earlier this year.
"Our
work with industry partners such as Amdocs is vital to helping accelerate the
transformative benefits of generative AI in the telecom industry," said
Chivas Nambiar, General Manager, Telco Industry at AWS. "The integration
of Amazon Bedrock into Amdocs' amAIz solution brings together Amdocs' deep
domain expertise in telecommunications and leading generative AI capabilities
from AWS to empower communication service providers with transformative
solutions that help drive innovation and business outcomes."
"By
making Amazon Bedrock available in our amAIz platform, we're significantly
advancing telco-specific generative AI capabilities for CSPs worldwide,"
said Anthony Goonetilleke, Group President of Technology and Head of Strategy,
Amdocs. "This collaboration further ensures that generative AI tasks are
matched with the 'best fit' LLM, offering CSPs a cost-effective, telco-specific
Generative AI experience that goes beyond experimentation to deliver
carrier-grade benefits across the network."
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