Freshworks names Ian Tickle as Chief of Global Field Operations

• 19 Jun 2025
• TM Team
• 0 Comments

Freshworks announced the appointment of Ian Tickle as Chief of Global Field Operations (CGFO). Tickle, who has served in this capacity on an interim basis since April, while maintaining his role as Senior Vice President and General Manager of International Sales, will now take on the position full-time to drive the company’s field sales-led growth through new business and customer expansion globally.

Prior to Freshworks, Tickle was President and Chief Revenue Officer at Domo and Vice President EMEA, SaaS Solutions, at Oracle. He has expertise in scaling global sales operations, driving revenue growth in competitive markets, and leading organisations through critical transformation initiatives, a statement from Freshworks said.

In his new role, Tickle will continue to report directly to CEO Dennis Woodside and serve as part of the company’s management team. Based in Freshworks’ London office, he is positioned to maintain the company’s strong global connectivity and reach.

“Since joining Freshworks, Ian has distinguished himself as a customer champion and exceptional leader, working across the organisation to deliver results for our users, our teams, and our company,” said Dennis Woodside, CEO and president at Freshworks.

Freshworks noted that Tickle was instrumental in helping the team to a strong finish in Q1 2025, when the company reported revenue growth of 19 per cent year-over-year to $196.3 million, operating cash flow margin of 30 per cent and adjusted free cash flow margin of 28 per cent.

“I’m honoured to take on this role permanently and excited about the opportunities ahead for our global field operations,” said IanTickle, Chief of Global Field Operations at Freshworks. “From day one, my focus has been on building a world-class team that partners across the business to deliver meaningful impact for our customers, our people, and the company. This new role gives me the opportunity to extend that impact more broadly, while staying deeply connected to the needs of our global markets.”