FICO Honors Tech Mahindra for Bold Solution Tackling India's E-Commerce Returns Crisis

• 28 Jul 2026
• TM Team
• 0 Comments

Global analytics software leader FICO  has announced that Tech Mahindra, a leading global provider of technology consulting and digital solutions to enterprises across industries, has been named one of the winners of its second annual Global System Integrator (GSI) Partner Hackathon. Held at FICO's Bengaluru campus, the event invited leading GSI partners to compete in building real-world solutions to complex financial challenges using FICO^® Platform, with one winning team selected from each participating partner.

The winning team from Tech Mahindra developed an innovative solution designed to tackle one of India's most pressing e-commerce challenges: the outsized financial losses caused by Cash-on-Delivery (COD) returns. According to industry reports, India's e-commerce sector loses billions annually to COD returns, with Return-to-Origin (RTO) rates of 25-30% for COD orders, compared to just 2-3% for prepaid.

Built on FICO Platform, the solution evaluates more than 70 risk signals across the cart-to-payment journey, simultaneously determining COD eligibility, prepaid incentive strategy, delivery partner selection, and dark store routing. The solution is designed to provide transparent, explainable, and audit-ready decisioning. Based on one million orders per month, the platform was projected to deliver a 6-9% reduction in RTO rates, translating to ₹1 crore (approximately $120,000 USD) in monthly loss reductions.

Leveraging its deep expertise in AI, analytics, and enterprise platform engineering, Tech Mahindra developed the solution to help retailers address one of the most significant operational challenges in India’s rapidly growing e-commerce ecosystem. Designed for enterprise-scale deployment, the solution evaluates multiple risk and business parameters in real time to optimize payment eligibility, fulfilment, and logistics decisions. Its transparent and audit-ready architecture enables organizations to strengthen governance while reducing operational losses and supporting long-term business resilience.

Anil Venuturupalli, SVP, Global Head of the Banking & Products Group and Chief Product Officer for the Financial Services (FS), Tech Mahindra, said, “As digital commerce continues to accelerate, retailers are increasingly looking beyond transaction processing to intelligent decision-making that can proactively reduce risk while delivering seamless customer experiences. Our award-winning solution demonstrates how intelligent decisioning can help enterprises make transparent, real-time decisions across the customer journey, enabling smarter fulfilment, optimized payment strategies, and improved operational outcomes. This recognition by FICO reinforces our commitment to developing scalable, data-driven innovations that address complex business challenges and create measurable value for enterprises.”

The Tech Mahindra solution was evaluated by a panel of five FICO judges based on alignment with the challenge, business impact, innovation, customer appeal, teamwork, and quality of presentation.