Zeta Unveils AI Capabilities for Card Issuers Within Tachyon
Zeta, a next-gen banking tech
company, unveiled powerful new AI features within Tachyon, its next-gen card
processing and core banking platform. These new features allow card issuers to
create amazing new customer experiences using automated conversational voice
and chat co-pilots amongst other capabilities. This suite of customer service
experiences has been launched under the Selene brand and is currently available
to Zeta’s customers in the US.
Next-Gen Card Experiences Powered by AI
Carefully architected with the demanding needs of the banking sector in mind, Tachyon leverages state-of-the art foundation models, advanced user intent recognition, client-specific knowledge bases, and a seamless orchestration engine that when coupled with its extensible data models, real-time APIs, and granular event streams enable a variety of use cases such as:
Provide banking customers with
real-time spend analytics, context-aware recommendations, personalized
financial advice, and proactive alerts
Instantly process payments,
resolve disputes, and perform account modifications with AI-driven intent
recognition and contextual understanding
Orchestrate customer requests
between human agents and automated co-pilots with intelligent routing and
dynamic scaling, minimizing latency and operational costs
Preserve interaction history
across multiple servicing channels, enabling seamless multi-channel engagement
without repetition
"The card processing
industry is at an inflection point where traditional systems cannot scale to
meet modern demands," said Ramki Gaddipati, Zeta APAC CEO & Global
CTO. "Our customers using Tachyon are leapfrogging traditional customer
support paradigms to build intelligent systems that anticipate needs, optimize
operations, and create hyper-personalized experiences. With AI at its core,
Tachyon enables them to deliver next-gen cardholder experiences that are simply
not possible with legacy processing platforms"
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