Teresa Anania Joins Sophos as Chief Customer Officer
Sophos, a global leader of innovative security solutions for
defeating cyberattacks, announced that Teresa Anania has joined the
company as Chief Customer Officer (CCO). Anania will play a key role in
accelerating Sophos’ customer and partner success initiatives to maximize value
of Sophos’ portfolio of cybersecurity solutions and services, including Managed
Detection and Response (MDR) services and endpoint, network, email,
and cloud security.
Anania
has more than 25 years of experience in leading customer satisfaction and sales
growth across public and private sectors, excelling in both direct and indirect
sales channels. Joining Sophos from Zendesk, Anania was responsible for the
management and development of its global client base of more than 110,000
customers from small- and medium-sized businesses (SMB) to enterprises. During
her time at Zendesk, Anania led all post-sales functions, including
Professional Services, Customer Support, Customer Service, Customer Success,
and Renewals, to deliver top line growth and measurable impact for customers.
Anania has extensive experience specializing in scaling post-sales customer
engagement for enterprise, commercial, and volume segments, delivering
significant Return on Investment (ROI) and driving revenue.
As
CCO, Anania will be responsible for developing a stronger customer-centric
culture, working together with channel partners and Managed Service Providers
(MSPs) to deliver a seamless experience for Sophos’ growing customer base of
more than 600,000 organizations worldwide. This vision also provides assurance that
smaller customers, which are a prime target for attackers, have
access to the same innovative security solutions and industry-leading threat
intelligence as their larger counterparts, a critical overall mission for
Sophos in 2024 and beyond.
“Sophos
is in an exciting phase of its business growth, and I am eager to bring my
career success building positive customer experiences to the company,” said
Anania. “Sophos has a stellar reputation for continually innovating
cybersecurity technology and managed security services that help organizations
defend their businesses against ransomware, data breaches and other potentially
business-ending cyberattacks. I will be working closely with channel partners,
MSPs, and the global team, to advocate for Sophos’ customers and their security
defenses and to drive value for partners from Sophos’ entire portfolio of
solutions and services.”
“The
threat landscape is always changing, and organizations need regular,
interactive assessments of their overall IT environments to determine how to
most efficiently and effectively adapt to defeat active attackers. To help
facilitate this, security vendors need to take responsibility to ensure that
customer investments in their products and services are providing real value to
them, which requires engagement throughout contract lifecycles. This also
requires world-class customer experience (CX) for renewals and upgrades to the
most relevant and appropriate technologies and services, and an awareness of
the full potential already available in existing licenses. The best tool is of
little value without the right operation, so these components are critical to
properly and consistently defending against modern attacks,” said, Joe Levy, CEO
of Sophos. “To provide this pathway, we’ve hired Teresa, who has an impressive
track record building post-sales relationships and delivering experiences that
increase customer satisfaction and drive topline growth.Her knowledge and
expertise will allow us to further put customers at the center of our business,
alongside our channel partners and MSPs. Most importantly, Teresa’s new role
will help keep our customers as secure as possible, which is always our top
priority. We are delighted to welcome Teresa to the Sophos team.”
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