Tata Tele Business Services to offer Unified Solution on Toll-Free for WhatsApp Business
Tata Tele
Business Services (TTBS), one of India’s
leading B2B digital and cloud services provider has announced to
offer Single Number Unified
Solution for Toll-Free and WhatsApp Business. Single
Number Unified Solution brings together the power of TTBS Toll-free numbers and
superior UX and reach of WhatsApp Business Platform, enabling enterprises to
have seamless and impactful interactions with their customers. TTBS has already
onboarded businesses from Retail, Manufacturing, Telecom, BFSI and Services
sector to enable enhanced customer experience.
Single Number Unified Solution allows
businesses to use their TTBS Toll-Free Number as their WhatsApp Business Number,
enabling a smooth omnichannel experience. This cutting-edge solution will
transform the customer services by empowering enterprises to centralise their
customer engagements, delivering an unparalleled customer support and
satisfaction.
Speaking on this announcement, Mr. Vishal Rally, Sr. Vice- President -
Product and Marketing, Tata Teleservices said, “TTBS is committed to empowering businesses with advance customer
engagement strategies, unlocking new levels of convenience for them. By
combining our Toll-Free services and WhatsApp Business capabilities into a
single unified platform, we aim to help businesses create a more personal,
seamless, and efficient customer experience. We believe this innovative
solution will transform the way enterprises connect with their customers,
fostering stronger relationships and driving business success."
With Single Number for TTBS Toll-free
and WhatsApp Business platform, enterprises can optimize their customer
service, marketing campaigns, and overall brand presence across multiple
channels. Some of the key benefits include:
1. Unified Customer Experience: Enterprises can now provide an enhanced
accessibility and unified experience as customers can reach out to businesses
through their preferred communication platform, whether it's via voice calls or
messaging, without the need to switch between different contact points.
2. Streamlined Customer Communication: The single number feature allows enterprises
to consolidate their interactions and responses. With its centralized platform
for monitoring, it helps businesses to address customer queries, feedback, and
support requests on a real-time basis.
3. Cost-Effective Solution: This unified solution eliminates the need for
maintaining separate contact numbers for Toll-Free and WhatsApp Business
services. This consolidation optimizes operational costs and boosts efficiency,
translating into significant cost savings for enterprises.
4. Analytics and Insights: The unified solution incorporates robust
analytics and reporting features, providing enterprises with valuable insights
into customer behavior and preferences. Businesses can utilize this data to
make data-driven decisions, improve services, and optimize their customer engagement
strategies.
With a strong focus on delivering cutting-edge technology and
exceptional customer services, TTBS is enabling a ‘digital-first’ ecosystem for
businesses to become digitally agile. For this, TTBS has taken several
initiatives in recent times to empower businesses with innovative and reliable
solutions that help them maintain smooth operations in a flexible, scalable,
and secure manner. The company’s Smart Business Solutions portfolio comprises
of Smartflo CCaaS suite, an advanced cloud communication suite
integrated with omni-channel capabilities, SmartOffice- a
one-box start-up kit with voice, data, apps, storage & much more, Smart
Internet Leased Line with built in cloud security, SD-WAN iFLX an
intelligently flexible solution for network optimization and a
comprehensive suite of cyber security solutions.
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