Tata Communications Launches Voice AI Platform Powered by Agentic AI
TTata Communications has launched its Voice AI platform powered by Agentic AI, an industry first speech-to-speech customer engagement solution offering instant decision making, multilingual fluency and sub 500 milliseconds latency performance.
The company said this sets a new benchmark for customer engagement technology
by enabling interactions that are personalized, context-aware and seamlessly
integrated across channels, redefining how financial institutions connect with
their customers.
Empowering enterprise-grade fintech adoption, Tata Communications Voice AI is
underpinned by its extensive global voice network and agentic AI platform and
powered by Tata Communications AI Cloud for security and scale. Aligned with
the enterprise's strategy, the intelligent platform directly connects to
customer's APIs and fintech platforms, streamlining the complete customer
journey, from initiation to resolution.
The platform supports interactions in 40+ Indian and global languages,
including Hindi, Tamil, Spanish, Mandarin and more. It delivers real-time
transcription, call summaries and sentiment analytics. Key capabilities include
context retention across sessions, adaptive dialogue flows, real-time language
translation, multi-agent orchestration, real-time call analysis and integration
with systems for human handoffs. While the platform is industry agnostic, it
provides templatized solutions tailored for FinTech and BFSI.
Key Features
- Unified Speech-to-Speech Platform: Integrated architecture
with <500ms latency for instant interactions
- Agentic AI Journeys: Outcome-driven intelligence that
connects directly to enterprise APIs and fintech platforms, executing tasks
from initiation to resolution
- Omnichannel Interactions powering context aware, seamless
customer journeys across voice, chat and apps
- Multilingual and Accent Adaptive: Supports 40+ global and
Indian languages, dynamic language switching and authentic brand voices
- Powered by Tata Communications AI Cloud for security and scale
A. S. Lakshminarayanan, MD and CEO, Tata Communications, said, "What
differentiates Tata Communications Voice AI platform is that it's not just a
tool. It is a scalable, enterprise-ready platform designed to deliver real
outcomes. Driven by Agentic AI, it brings integrated intelligence where Voice
AI is embedded into customer journeys to address a wide range of use cases that
we are already co-discovering with our customers. Built for speed, scale and
reliability, it goes beyond pilots and proofs of concept to provide enterprises
with a proven way to deliver more empathetic interactions at every
touchpoint."
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