ServiceNow partners with Nvidia to accelerate enterprise adoption of Agentic AI
ServiceNow, the AI platform for business transformation today
announced a major expansion to its strategic partnership with NVIDIA to
accelerate enterprise adoption of Agentic AI. The companies will use NVIDIA
NIM Agent Blueprints to co‑develop native AI Agents within the ServiceNow
platform, creating use cases fueled by business knowledge that customers simply
choose to turn on.
NVIDIA will collaborate with ServiceNow to map out multiple AI
agent use cases. With six years of joint innovation on AI models, along with
several previously announced strategic collaborations, ServiceNow and NVIDIA
are reshaping how businesses integrate AI into their operations.
The Now Platform is rapidly becoming a foundation for enterprise
transformation in the evolving landscape of generative AI. By harnessing NVIDIA's
advanced AI infrastructure—such as the NVIDIA AI Enterprise software
platform, including the NVIDIA NeMo framework
and NVIDIA NIM microservices
running on NVIDIA DGX Cloud,
and ServiceNow’s leading AI platform for business transformation, this
partnership is supercharging productivity and streamlining complex workflows
across industries.
“GenAI is a massive tailwind for our industry, and ServiceNow
and NVIDIA are bringing the next wave of agentic AI to enterprises everywhere,”
said ServiceNow Chairman and CEO Bill McDermott. “The transformative potential
of AI is unfolding for enterprises in real time. CEOs are looking to ServiceNow
and NVIDIA to modernize their businesses and lead them into an AI‑powered
future. Together, our world‑class product and engineering teams are shoulder‑to‑shoulder,
putting AI to work for our customers.”
“The convergence of accelerated computing and generative AI is
advancing a new era of enterprise transformation,” said Jensen Huang, founder
and CEO, NVIDIA. “Together, NVIDIA and ServiceNow are readying organizations
for agentic AI services to unlock unprecedented productivity across industries."
Enriching
ServiceNow AI Agents with NVIDIA NIM Agent Blueprints for Cybersecurity
With unified, real‑time access to enterprise wide knowledge,
tools, workflows, and data on the Now Platform, ServiceNow AI Agents –
originally announced in September –
can comprehend and interpret context, break down complex outcomes into smaller
tasks, prioritize them, plan actions, and execute strategies to achieve desired
results. Co‑development between ServiceNow and NVIDIA will expand out‑of‑the‑box
AI agent use cases into additional solution areas, beginning with security
vulnerability.
Leveraging NVIDIA NIM Agent Blueprints,
the companies will jointly develop Vulnerability Analysis for Container
Security AI Agent to expand AI Agent capabilities beyond ticket resolutions to
automate vulnerability analysis and make recommendations for human agents, with
plans to add more throughout 2025. Customers will be able to quickly implement
these turn‑key AI Agents, simply by turning them on from ServiceNow AI Agent
Studio once available in 2025.
ServiceNow AI Agents reinvent workflows across the enterprise,
from small and specialized tasks like single issue resolution, to running an
entire incident response workflow. Guardrails — built using NVIDIA NeMo
Guardrails software — for robust oversight are built in to help ensure
organizations can add the levels of governance they need for their unique
business processes. Initial use cases for Customer Service Management (CSM) AI
Agents and IT Service Management (ITSM) AI Agents are expected to reduce mean
time to resolution and make live agents more productive.
From partnering with Hugging Face on open‑access
large language models (LLMs) for code generation to introducing telco‑specific AI
solutions and being early adopters of NVIDIA NIM microservices,
ServiceNow and NVIDIA are defining the future of AI‑powered business
automation.
Accelerating
the Value of GenAI Investments
ServiceNow and NVIDIA are showcasing the ability of enterprise
AI to transform experiences and unlock unprecedented value for top innovators
in industries around the world. By bringing NVIDIA’s AI‑powered capabilities
into ServiceNow Now Assist, customers such as American Honda, the National Science
Foundation, Siemens, TRIMEDX, and joint customers of ServiceNow and Visa
benefit from more intelligent, scalable, and efficient AI‑driven solutions.
American
Honda
American Honda is applying GenAI to improve deflection and
efficiency of service, delivering a world class digital experience to their
North American employees.
National
Science Foundation
GenAI is also being adopted in the public sector. The U.S.
federal government’s National Science Foundation is leveraging new GenAI
solutions to support their mission to promote the progress of science by
investing in research to expand knowledge in science, engineering, and
education.
Siemens
As an AI Lighthouse customer with ServiceNow and NVIDIA, Siemens
Global Business Services (GBS) is streamlining IT, HR, and customer service
operations by deploying GenAI to boost speed and reliability across workflows,
while cutting costs and increasing efficiency. For example, with case
summarization, Siemens GBS has accelerated productivity, enabling them to close
72K cases annually.
TRIMEDX
TRIMEDX, a leading independent clinical asset management
company, is using Now Assist to accelerate the development of core business
ops, without having to hire additional developers at the same rate. In just the
first three months after deploying GenAI, TRIMEDX benefitted from a 22%
increase in developer productivity and is expanding their developer pool to
citizen developers who are quickly learning new best practices.
Visa
Visa is at the forefront of payments technology, with operations
in more than 200 countries and territories. As banks face an unprecedented
surge in credit card disputes, including $11 billion worth of disputed charges
last year alone1, Visa
and ServiceNow have joined forces to launch ServiceNow Disputes Management,
Built with Visa. Integrated with Now Assist for Banking, this solution is
powering faster dispute self‑service and deflection, which enhances
productivity, streamlines compliance, and elevates the customer experience, all
critical to Visa and its customers.
Top business outcomes benefit multiple personas, including
employees through increased self‑service options, customer service agents
through summarization and resolution note generation, and system administrators
and developers through several types of code, analytics, and playbook
generation. Using ServiceNow domain specific models and powered by NVIDIA
capabilities, customers are realizing real business results.
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