ServiceNow and Boomi Announce Strategic Commitment to Elevate Customer Experiences Through..........
ServiceNow, the AI platform for business transformation, and Boomi, a leader in intelligent integration and automation,
announced a strategic commitment to jointly elevate customer experiences
through AI-powered self-service with solutions including ServiceNow Technology
Provider Service Management (TPSM). In
addition, as a key customer of ServiceNow, Boomi will use ServiceNow App Engine
to deliver streamlined customer support and improved self-service. ServiceNow
will also integrate Boomi’s next-generation and industry-leading Application
Programming Interface (API) Management capabilities with Automation
Engine for complete visibility across a user’s
API landscape and enhanced governance.
Enterprises
today struggle with time-consuming manual processes and a patchwork of isolated
systems, creating data silos, slowing down innovation, and impacting customer
experiences. According to IDC, only 12 percent of organizations connect
customer data between departments; however, AI is proving to be a catalyst of
connection and collaboration to improve and accelerate operational efficiency
at scale.
Boomi’s use of the Now Platform and ServiceNow’s AI-powered TPSM
offering will transform its customer support and expand self-service. Through
ServiceNow’s unified platform, Boomi will eliminate silos and simplify internal
processes to drive better, faster, and more efficient collaboration while
helping reduce manual work through intelligent automation. Boomi will also use
ServiceNow’s App Engine to build workflows into its Master Data Hub, its
cloud-native data management platform, for a simplified, more intuitive user
experience.
“As customer expectations evolve, businesses require simple, agile, and
easy to use solutions to meet those needs,” said Paul Fipps, president, global
industries and strategic growth at ServiceNow. “We’re thrilled to be working
with Boomi to help them revolutionize their customer experience with the Now
Platform and to collaborate on innovations that will advance business
automation. By combining Boomi’s industry-leading API Management with
ServiceNow’s suite of intelligent automation solutions, we’re also bringing an
even more robust toolset to creators and app developers.”
“Simplifying and streamlining complex business processes is at the core
of what Boomi aims to achieve for our customers," said Steve Lucas, CEO at
Boomi. "By integrating our intelligent Integration and Data Hub platform
with ServiceNow’s powerful automation solutions, we're able to deliver
self-service workflows, eliminate silos, enhance collaboration, and drive
operational efficiency. This collaboration not only empowers Boomi and ServiceNow
customers to harness the full potential of AI and automation but also sets the
stage for a new era of seamless, personalized business transformation, all
built on reliable and trusted data.”
ServiceNow will also bring Boomi’s advanced, lightweight API Management
(APIM) solution to its customers, to help deepen ServiceNow’s suite of
intelligent automation solutions. Purpose-built to streamline experiences for
application creators, Boomi's modern APIM platform provides a centralized view
across a user’s API landscape, empowering creators with complete visibility to
quickly discover, provision, and secure their APIs no matter where they reside.
The new offerings are expected to be available later this year.
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