Sendbird Launches SmartAssistant, the First No-Code Generative AI Chatbot for Web and Mobile Apps
Sendbird, the global in-app conversations platform powering over 300 million
monthly active users across 4000 apps, today announced the launch of its
SmartAssistant, a first-of-its-kind, conversational AI solution
for marketing, commerce, and customer service. SmartAssistant is a highly
flexible AI chatbot for apps that provides high-quality responses to user
queries. Whether it's answering frequently asked questions, offering
personalized product recommendations, or troubleshooting order issues,
Sendbird's SmartAssistant ensures helpful and human-like responses throughout
the customer journey.
Creating an AI-powered chat app can be remarkably
fast and seamless using the Sendbird Chat UIKit. And now, with SmartAssistants
being deployable from the Sendbird dashboard, with no coding required, any
developer can launch a SmartAssistant proof-of-concept in a few minutes. The
Sendbird UIKits are available for iOS, Android, React, and React Native,
catering to the needs of all developers embedding conversations in mobile and
web applications.
“Organizations are defined by their customer
experience, but many are lacking the teams and the tools to differentiate
themselves,” said John S. Kim, CEO and Co-founder of Sendbird. “Our
SmartAssistant puts the power of generative AI to work, with savvy prompts and
guard bands, so that it can become an extension of the team. This allows
companies to take service to the next level and provide even higher quality
experiences.”
Sendbird’s new SmartAssistant stands out because
it combines the fluency of advanced language models with unique knowledge and
business insights derived from private data, which is fed to the Large Language
Model (LLM). This allows the AI assistant to provide highly relevant answers
tailored to prospects' and customers' exact needs while maintaining a
human-like interaction that prevents users from feeling like they are
conversing with a machine. The result is a highly personalized experience that
fosters a strong sense of connection.
SmartAssistant is now available on the Sendbird
platform to provide value across the entire customer journey. With Sendbird
Chat already integrated into thousands of apps across various industries like
communities, healthcare, fintech, on-demand services, and
e-commerce/marketplaces, Sendbird conversational AI chatbots can significantly
enhance the experience of hundreds of millions of users overnight. Currently,
Sendbird powers 7+ billion messages monthly for 4,000+ web and mobile apps.
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