SAP Concur’s new AI-powered booking agent for business travel
SAP
Concur has launched an AI-powered booking agent aimed at simplifying business
travel for corporate users. Announced at the Global Business Travel Association
(GBTA) Convention in Denver, this conversational tool simplifies corporate
travel planning. It allows employees to book flights and hotels using everyday
language. Employees don’t need to navigate complex systems or policy documents.
The
new AI-powered booking agent accepts simple commands like “Book me a flight to
Bengaluru on Thursday morning.” And it instantly provides personalised,
policy-compliant travel options along with real-time cost estimates.
“We
continue to enhance the new Concur Travel experience to better serve customers,”
said Charlie Sultan, President of Concur Travel, SAP Concur.
“With SAP
Business AI, we’re innovating rapidly to transform the way companies
manage business travel and improve the business traveller experience,” added
Sultan.
This
development is part of SAP’s broader Joule Agents
Copilot initiative. The assistant understands user intent and
provides smart suggestions based on company policy and individual preferences.
It saves time, improves compliance and automate routine travel planning tasks.
India,
a growing market for digital business tools, is expected to benefit
significantly from the launch. The AI-powered booking agent meets the needs of
Indian organisations with features that support fast, mobile-first and
error-free travel planning. It also gives finance and travel teams better
visibility into expenses.
Key
features for Indian users include a conversational interface, real-time
policy-aligned suggestions and integrated cost tracking to minimise
reimbursement delays.
88
percent of global business travellers are comfortable using AI for
booking and expense tasks, revealed a recent SAP Concur survey.
Among Indian respondents, the most valued use cases were travel rebooking and
curated travel suggestions.
The
AI-powered booking agent directly responds to these demands and helps users
make smart travel decisions faster. This allows companies to have tighter
control over compliance and spending
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