Salesforce Unveils Agentforce for Retail to Boost Productivity with Digital Labor and Retail .......
Salesforce,
the world’s #1 AI CRM, unveiled two AI-powered innovations for
retailers: Agentforce for Retail and Retail Cloud with Modern
POS, helping store associates, customer service representatives, and digital
merchants boost productivity and sales, while delivering more personalized
shopping experiences.
Agentforce
for Retail includes a new library of pre-built agent skills, making it easier
for retailers to build AI agents that automate time-consuming tasks, such as
order management and appointment scheduling, and deploy rapid shopper
personalization at scale.
Salesforce’s
new Retail Cloud with Modern POS is a cloud-based system bringing online and
offline shopping data together on a single platform, giving associates a single
entry point to serve shoppers better and faster with mobile POS, clienteling,
endless aisle, mixed cart and omnichannel fulfilment, inventory management, and
more.
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