NTT DATA Unveils Smart AI Agent Ecosystem, Revolutionizing Industry Solutions
NTT DATA, a global leader in digital
business and technology services, announced a comprehensive enterprise-grade
Smart AI Agent Ecosystem with industry-specific solutions to help clients
transform their business. The company also announced a patented plug-in
solution that turns legacy bots into autonomous intelligent agents, and an
expanded key alliance network for providing best-fit solutions.
"The rapid evolution of AI presents both immense opportunities and
challenges for businesses," said Yutaka Sasaki, President and
Chief Executive Officer, NTT DATA Group. "At NTT DATA, we have
developed the comprehensive capabilities needed to guide our clients through
these transformative times and empower them to shape their future with the
power of AI."
Assured outcome solutions with embedded Smart AI Agent
NTT DATA has deployed hundreds of Smart AI Agent instances in support of
sophisticated processes and decision-making at clients. The company’s roadmap
encompasses a continuous stream of new agents to support more complex use cases
from a range of industries as well as shared functions. For example:
· Healthcare: Current agents are autonomously
classifying, prioritizing and summarizing insurance appeals and making
decisions about medical necessity among other responsibilities. The near-term
roadmap includes agents that specialize in early interventions, medication
compliance, payer validation, and preventing fraud, waste and abuse.
· Automotive manufacturing: Agents already are
analyzing regulatory warning letters and citations. The company is now
developing agents that specialize in root-cause analysis of defects; initiate
corrective actions, recalls or fixes; and launch compliance reviews as needed.
· Finance: Agentic AI solutions are
assisting banks, partners and consumers in the continuous pursuit of client and
engagement validation requirements, including Know Your Customer and other
fraud detection and anti-crime capabilities, minimizing transaction and payment
vulnerability.
· Supply chain and logistics: Agents are
helping clients select and securely do business with AI startup partners, while
also building AI agent prototypes to help businesses deploy and integrate
pilots with purchasing workflows and processes, and monitoring adoption,
performance and return on investment. Next up are domain-specific steps
including agents that intelligently manage procurement services.
· Marketing: In one of many examples, a
multi-agent system integrates with a hyperscaler platform to autonomously
analyze and categorize user profiles and build psychographic profiles for
hyper-personalized ad recommendations. This system continuously learns and
adapts, delivering boosted sales and revenue to clients in many industries.
Based on the company’s comprehensive approach to agentic AI, NTT DATA can offer
assured outcomes that help clients heighten performance, improve security and
cyber resilience, and ignite innovation for profitable growth and superior
stakeholder experiences.
“Agentic AI is the next transformative wave that will impact every
sector, far more than what we have seen with Generative AI so far,” said Abhijit
Dubey, CEO of NTT DATA, Inc. “It’s not just about boosting creativity
or productivity. It’s about unlocking new capabilities that can take
initiative, make decisions and collaborate with humans in entirely new ways.
With our deep expertise in responsible innovation, trailblazing alliances, and
visionary clients, we’re excited to lead this future — building the foundation
for a reimagined human-machine hybrid workplace and a bold new business
landscape.”
Comprehensive Smart AI Agent Ecosystem guides clients through AI
adoption
NTT DATA’s Smart AI Agent Ecosystem builds on previous developments to
scale the breadth and agility of composable agentic AI solutioning. Key
components include:
· Managed agentic services that help
clients build, adopt, manage and scale transformative solutions.
· Solutions with embedded Smart AI Agents that offer assured
outcomes for clients, including solutions for specific industries and
horizontal functions.
· Additional Smart AI Agents targeting
industry and horizontal needs.
· Smart AI Agent platform that
incorporates integrated tools, utilities, accelerators and best practices; and
access to a marketplace with additional agents, large language models (LLMs)
and small language models (SLMs).
· AI-ready infrastructure backed by
services that leverage public cloud, private cloud, network and cybersecurity.
· Alliances with world-leading technology
providers and world-class startups.
· Responsible by design including
security, governance and compliance.
The expanded ecosystem empowers clients to envision new ways of operating with
smarter automation, resolve global skills shortages and maximize return on
investments. Clients also benefit from the assurance of working with a trusted,
full-service provider with global scale, scope and expertise.
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