HCLTech launches augmented reality-based IT infrastructure solution with CareAR, a Xerox company
HCLTech, a leading global
technology company, has launched an augmented
reality (AR)-based infrastructure management solution in
collaboration with CareAR and ServiceNow to enhance IT operations with
augmented intelligence, real-time remote assistance and automation-driven
workflows.
HCLTech is seamlessly integrating its expertise in
infrastructure services and AI capabilities with enterprise AR solutions from
CareAR, a Xerox company, on the ServiceNow Platform. This comprehensive and
advanced IT management solution aims to streamline IT infrastructure support,
enhance operational and business resilience and significantly lower the cost
and downtime of clients' critical infrastructure.
"Integrating augmented reality into enterprise IT
operations not only revolutionizes the overall experiences in your organization
but also unlocks unparalleled opportunities for efficiency, collaboration, and
innovation, ensuring a sustainable competitive advantage in a rapidly evolving
market," said Ravi Yeddanapudi, EVP,
Digital Foundation Services, HCLTech.
"We are excited to partner with HCLTech to scale our
transformative augmented reality solutions globally. With their industry
expertise and global reach, we are confident this collaboration will demonstrate
the power of AR in revolutionizing remote support and service delivery. By
integrating our cutting-edge AR technology, we aim to empower organizations to
deliver more efficient, interactive and immersive customer experiences
worldwide," said Kirk Pothos, President, CareAR Inc.
HCLTech's solution is tailored to support industries like
manufacturing, energy, utilities and retail, where remote IT support is
critical. By providing digitized workflows, AR-assisted troubleshooting and
proactive IT issue resolution, businesses can achieve superior service
continuity and optimized asset lifecycle management.
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