GoTo Releases New and Expanded Integrations Across Its IT Solutions Suite
GoTo, the
company making IT management, support, and business communications easy,
announced a series of new integrations across its IT management and support
product portfolio. The latest integrations for GoTo Resolve, LogMeIn Rescue,
LogMeIn Central, and Miradore make it easier than ever for IT and support teams
to provide remote support and endpoint management from within their existing
technology ecosystem – streamlining workflows, resolving problems, and creating
happier customers, IT admins, and agents.
“IT and
support professionals are constantly struggling with siloed technologies and
single-use tools. These tools create needless inefficiencies and
inconsistencies, and ultimately lead to further stress for already strained
resources,” said Dave Campbell, Head of Strategy
and Growth, IT Solutions Group at GoTo. “We help eliminate
those burdens by giving teams the tools they need in the platforms where
they’re already operating. That’s why we’ve invested so heavily in our latest
round of IT integrations, making our solutions work wherever you do.”
Highlights
from GoTo’s newest IT suite integrations include:
Streamlined
IT Support with GoTo Resolve
The
latest round of integrations for GoTo Resolve make IT
support even faster and more efficient. Agents can now start and share support
sessions directly within tickets generated in Jira Service Management,
ConnectWise Manage, and Freshdesk, as well as Halo’s ITSM and PSA service
solutions. GoTo Resolve also automatically populates these tickets with details
from the support session, saving valuable time and resources by eliminating
manual data entry and the need to toggle through multiple windows.
Enhanced
Enterprise Ecosystems with Rescue
Rescue is elevating its library of
APIs and integrations further with a new Jira Service Management integration
and an enhanced Salesforce® integration
featuring additional security safeguards. With the latest updates, IT teams can
initiate a remote session with just one click, easily share session details
with customers in their preferred solution, and automatically capture session
data in a ticket or case file for more efficient IT management.
Simplified
User Management with Miradore
Miradore Premium+ continues to build
out support for identity solution providers with new integrations for Entra ID
and Google Workspace. The integrations make it easier to manage device
users by automating updates and using group filters for syncing user
information across the system. User and device data in Miradore is
automatically updated almost instantly, reducing manual work and potential
errors. The integrations also help protect user identities and credentials in
Miradore and simplify the process of assigning devices to new employees.
Ad-hoc
Remote Support with Central
Central now offers a
remote support module add-on powered by GoTo Resolve, giving teams a faster and
easier way to provide ad-hoc support across desktop and mobile devices. The
add-on also introduces a zero-download remote view and more flexible options
for users to join support sessions. These key remote support features, combined
with Central’s existing capabilities, give IT professionals an enhanced, more
powerful solution for both reactive and proactive remote support.
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