Engati launches eSenseGPT, a GPT-based Generative AI solution for Conversational Automation
Engati Technologies, a leading Conversational AI platform, announced
that its platform, Engati is
now enabled with eSenseGPT, a GPT-based Generative AI engine built
on Large Language Models (LLM) for its customers.
The launch of Chat GPT in November 2022 has catapulted the rise of
Generative AI and LLMs. In the past 2 months, several AI-based software
solutions have been launched, thanks to Open AI’s GPT models. ChatGPT has
generated a lot of interest and excitement for chatbots with over a million
users within the week. Engati believes that the next step in the evolution is
to allow businesses to leverage GPT-based models and LLMs to improve the
efficiency of customer service, sales support, and marketing automation.
Engati has identified four key areas where GPT based Generative AI can
positively impact a business’ ROI when coupled with Conversational AI:
- Augmenting
the user experience on conversations across multiple platforms (WhatsApp,
Web, Instagram, etc.,) by generating contextual personalized responses on
top of the conversational AI-based responses
- Enhancing
agent performance by allowing them to summarize, explain and generate an
appropriate response
- Enabling
the bot builders to train and deploy enterprise-level chatbots in record
time. Train chatbots with content from the website, documents, message
logs, product catalogs, and data from enterprise systems
- Suggesting
marketing content for campaigns across multiple channels based on
engagement and effectiveness of conversions
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