Commerce.AI Unveils auto-AGENTS - Pioneering the Agentic AI Revolution in Real-Time Enterprise .....
Commerce.AI
is excited to announce the launch of auto-AGENTS, a groundbreaking AI system
that autonomously manages business interactions in real time. Expanding on the
success of auto-MATE, which introduced generative AI for contact centers,
auto-AGENTS sets a new standard by enabling AI agents to act independently,
executing tasks across voice, chat, and text with unparalleled efficiency and
precision.
"auto-AGENTS is ushering in an
Agentic AI revolution for enterprise operations," said Commerce.AI CEO
Andy Pandharikar. "This system doesn't just assist - it autonomously
handles tasks, empowering businesses to elevate efficiency and customer
satisfaction while allowing human agents to focus on high-value work."
Real-Time AI for Enhanced Collaboration
and Efficiency
auto-AGENTS offers businesses a new
level of real-time, autonomous AI, intelligently managing tasks across various
stages of interaction. Designed to respond dynamically to customer and internal
requests, auto-AGENTS streamline workflows by reducing human involvement in
routine tasks, enhancing overall productivity. Each AI agent is optimized for
specific roles, ensuring smooth, contextual support in every conversation:
· auto-FULFILLMENT: Retrieves data and completes tasks autonomously,
seamlessly managing requests such as claim status checks, product details, and
HR information, allowing human agents to step in only when necessary.
· auto-SENTIMENT-AND-TOPICS: Tracks participant sentiment and discussion
topics in real time, enabling emotionally intelligent interactions that enhance
customer experience and satisfaction.
· auto-KNOWLEDGE-LOOKUP: Instantly pulls relevant information from
internal or external sources to provide human agents with timely, actionable
insights for compliance updates, product data, and more.
· auto-POST-CALL: Automates post-interaction tasks such as logging,
report generation, and follow-ups, providing smooth, efficient workflows and
reducing manual workload on human agents.
The Value Proposition: Efficiency,
Personalization and Compliance
auto-AGENTS offer a transformative
value proposition for enterprises:
· Efficiency and Cost
Savings: By autonomously handling routine
tasks, auto-AGENTS free up human agents to focus on strategic, high-value
interactions, reducing response times, lowering operational costs, and
increasing overall productivity.
· Enhanced Customer and
Employee Experience: AI-driven, real-time support ensures
that every interaction is fast, accurate, and personalized, leading to higher
customer satisfaction and more effective employee engagement.
· Compliance and Data
Transparency: With explainable and benchmarked AI
models, auto-AGENTS provide transparent, compliant insights, making them ideal
for regulated industries such as healthcare, finance, and retail.
Seamless Integration Across Enterprise
Platforms
Built to integrate with a wide array of
enterprise systems, auto-AGENTS is data-agnostic and connects effortlessly with
Contact Center providers, Communication Platforms, CRMs, Data Lakes, and other
essential platforms. This interoperability allows businesses to deploy auto-AGENTS
without disrupting existing workflows, bringing advanced automation into the
enterprise ecosystem with minimal transition costs.
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