Zoom introduces Zoom Up Services Program to unlock partner revenue opportunities and drive post-sale
Zoom unveiled the next evolution of the Zoom Up Partner Program with the
introduction of the Zoom Up Services Program. This comprehensive program is
specifically designed to empower partners to deliver differentiated world-class
post-sales services spanning solution deployment, support, customer success,
and managed services to serve customer needs across the Zoom platform. The
first phase of the services program is now live globally with early adopters,
and its scope will be expanded following a phased roll-out throughout
FY26.
The services program provides specialized enablement and hands-on
training to unlock revenue growth opportunities and drive partner success at
scale. It includes three partner service models based on business needs and the
level of engagement.
· Reseller or Referral: As per the pre-existing
model, any Zoom Up Partner can continue to resell or refer Zoom-branded
services.
· Certified Services: Partners are enabled to deliver
their branded services to customers, endorsed by Zoom. This is available to all
qualifying partner types contingent on the successful completion of the proper
accreditations and training.
· Partner-Delivered Programs: Partners are enabled to
deliver differentiated and advanced post-sales services to customers in
partnership with Zoom. This is available to Certified Partners who meet partner
proficiency standards and capability, resource, scale and performance
commitments.
“This new program marks a pivotal step in Zoom’s evolution of becoming a
more partner-centric company,” said Nick Tidd, Head of Global Channel GTM at
Zoom. “This program will empower our partners to scale their Zoom Services
practice by unlocking new revenue streams, creating differentiation in the
market, and allowing partners to deliver exceptional solutions and support to
their customers. This underscores Zoom’s commitment to partners, and I look
forward to our continued joint success.”
Hear directly from Zoom partners
· “Zoom’s Services Program represents a cornerstone
in taking our strategic partnership with Zoom to the next level and delivering
enhanced, differentiated Zoom platform deployment and support solutions to our
customers.” – Craig Richter, Senior Director Product Management – UC&C at
Lumen
· “The Zoom Up Service Program is great news for us
and for our partner ecosystem. This Program is critically important for
delivering our mission of making it easy for partners to meet the needs of
their customers by enabling the onboarding, deployment, and support of UCaas
and CCaaS platform solutions on behalf of Zoom, to the highest standard
possible. We’re delighted to be fully accredited to deliver Meetings, Phone and
Contact Center services, on behalf of Zoom and our partners.” –
Joel Chimoindes, Chief Executive Officer at Nuvias UC
· “Zoom’s introduction of the Zoom Up Services
Program is a game changer in deepening our partnership and enabling us to
deploy Zoom platform solutions and support our customers with their post-sales
service needs. We are excited to continue our collaboration with Zoom and fully
appreciate their ongoing commitment to providing us with the tools and
opportunities to expand our business while enhancing our customer support
experience.” – Brandey Lorenson, President at Frontline Group.
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