Zoho Corporation Announces Zia Agents; AI Platform Supporting Autonomous Agents Across .............
Zoho Corporation, a global
technology company, expands the scope of Zia with the announcement of Zia
Agents, Agent Studio, and Agent Marketplace.
Together, these solutions empower enterprises to access, build, and distribute
intelligent, autonomous digital agents across their organizations. Beginning
today, Zoho and ManageEngine will be previewing pre-built, task-specific Zia
Agents, which will deploy across Zoho Corporation's combined portfolio of 100+
products in the coming weeks.
"The speed of disruption and quality of innovation we're seeing in
our industry right now has encouraged me to focus on my passion area, technology. I will devote more
time to hands on technical work for the company, spearheading several deep
R&D initiatives, beginning with AI," said Sridhar Vembu, Zoho
Corporation's Co-founder and Chief Scientist. "Utilizing Zoho's deep engineering
expertise, its own data centers, and shared data model, we will develop
powerful and usable solutions that drive customer value while retaining our
commitment to customer flexibility and data privacy."
Zoho Corporation's in-house AI has evolved over the past decade from
proactive to prescriptive to generative to agentic:
Zia: Launched in 2015, Zia is Zoho Corporation's foundational AI,
facilitating all intelligent and contextual actions across the company's
ecosystem of apps. Zia possesses a vast and diverse skillset. New skills are
being implemented regularly to boost customer experience and drive
productivity.
Ask Zia: Launched in 2018, Ask Zia has developed into a system-wide
conversational assistant that helps employees work smarter and accomplish tasks
more effectively. For example, an account manager can review a report of
customers at risk of churn, summarize the outcomes of each customer's recent
interactions, filter and summarize helpdesk tickets, analyze trends in their
industry, and reach out to that customer for a meeting based on the employee's
upcoming travel schedule, without leaving the Ask Zia interface. Ask Zia is
powered by Zoho's unified data platform and will be contextually embedded
across all applications.
Zia Agents: Today, Zoho Corporation has previewed some of the several dozens of
pre-built Zia Agents that will be rolled out in the coming months, including an
Account Manager Agent, SDR Agent, HR Agent, Customer Support Agent, IT Help
Desk Agent, and a SalesCoach Agent. For customers, partners, and developers
looking to create their own agents, Zoho is launching Zia Agent Studio,
allowing them to build and deploy customized agents with inherited skillsets,
which can then be distributed through Zoho's Agent Marketplace.
· Zia Agent Studio: Offering no-code
and low-code experiences, Zia Agent Studio enables users to build autonomous
agents with skills relevant to their specific needs. Zia Agent Studio users can
also access a wide range of pre-existing Zia Skills, tools from across the Zoho
ecosystem, data from a unified data platform, and a range of language models.
These can be agents within a function (like an SDR agent or email support
agent) or natively cross-functional agents (like an RFP agent or loan approval
agent). They can be deployed on any Zoho application and summoned using Ask
Zia. Moving forward, Zia Agents will be deployable in any third-party
application as well. Additionally, Zia Agents with complementary skillsets can
be combined using Zia Agent Studio, creating a single agent capable of
cross-functional work.
· Agent Marketplace: Agents created
using Zia Agent Studio can be published in the Agent Marketplace. Zoho
Corporation will offer a pre-built roster of agents, while the company's
ecosystem of partners and developers can build and distribute specialized AI
agents through the marketplace, which can be reused and instantly deployed by
organizations.
Organizational Differentiation
Today's announcement follows record growth for Zoho Corporation, which
onboarded 110,000 new customers globally in 2024. With over 850,000 customers
globally in diverse industries, using a range of tools across Zoho and
ManageEngine, Zoho Corporation's AI solutions are informed by a vast range of
functional data. This is a core differentiator for the company, putting it in a
unique position to serve businesses with cutting-edge technology.
Technological Differentiation
Zoho Corporation's distinct technological breadth and depth is a
fundamental differentiator, particularly in AI development and deployment. Leveraging
its shared data model, owned and managed tech stack, including global data
centers, and a broad application portfolio, Zoho Corporation's highly secure,
privacy-compliant, usable, capable, and deeply knowledgeable AI agents deliver
superior technology at a high value to its growing customer base.
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