Vodafone Idea Partners with IBM for AI-Powered Managed Services Transformation
Vi (Vodafone Idea) announced a strategic collaboration with IBM
to help streamline operations, improve service reliability, enhance the
customer experience, and accelerate the seamless delivery of digital
initiatives, using artificial intelligence (AI) and the implementation of a
unified DevOps execution model fuelled by automation.
Key
to the effort is a newly established AI Innovation Hub, designed to
continuously modernize Vi’s IT and business processes. The Hub aims to bring
together experts from Vi and IBM Consulting to co-create cutting-edge AI
solutions, automation tools, and digital accelerators powered by IBM’s
industry-leading AI capabilities. The AI Innovation Hub will work closely with
the unified DevOps team to find effective avenues of infusing AI into the
development and operations function of Vi.
“Our
collaboration with IBM marks a pivotal milestone in Vi’s digital journey. It
reflects our commitment to AI-led innovation and our ambition to drive
accelerated growth through intelligent decision-making and automation. The AI
Innovation Hub will play a critical role in modernizing our operations and
expediting our go-to-market execution of critical business initiatives through
faster software development cycles, setting new benchmarks for the telecom
industry,” said Jagbir
Singh, Chief Technology Officer, Vodafone Idea Limited.
Working
alongside IBM Consulting’s AI and DevOps experts, Vi aims to deliver smarter
digital experiences, enhance IT agility, and unlock new revenue opportunities.
The organization’s AI-enabled unified DevOps implementation will tap into IBM’s
global partner ecosystem, accelerators, and deep industry knowledge to support
continuous innovation while helping strengthen Vi’s long-term digital
resilience.
“India’s
telecom sector stands at the crossroads of surging data consumption, rapid
digital transformation, and large-scale 5G deployments. In this dynamic
landscape, our collaboration with Vi allows IBM to serve as a strategic enabler
to help modernize the organization’s IT ecosystem, enhance operational
efficiencies, and fast-track their digital transformation. Vi’s AI Innovation
Hub is a testament to the power of co-creation, where IBM consultants can
provide best practices and support efforts to build a future-ready digital
foundation powered by AI and automation,” said Juhi McClelland, Managing
Partner, IBM Consulting, IBM Asia Pacific.
“Vi
and IBM have had a rich, collaborative association going strong for more than
17 years. Our recent collaboration with Vi marks a significant step in
redefining how AI and automation can transform telecom operations at scale.
With the AI Innovation Hub and unified DevOps execution, we’re bringing
together the best of IBM’s global expertise to help Vi deliver superior
customer experiences, drive innovation, and strengthen digital resilience for
the future,” said Rishi
Aurora, Managing Partner, IBM Consulting India & South Asia.
With
AI at the core of its transformation, Vi is driving faster time-to-market
through unified DevOps implementation. By tapping IBM's expertise in AI and
digital transformation, the company is unlocking new growth opportunities and
establishing a more resilient IT ecosystem. These collaborative efforts will
help enable the design and adoption of rapid and seamless digital experiences,
underscoring the power of AI in enhancing customer-centric service delivery.
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