TIM Brasil partners with HCLTech to transform customer experience with South America’s first cross-platform eSIM transfer capability
HCLTech,
a leading global technology company, has been selected by TIM Brasil,
the 5G leader in the country, to enable South America’s first cross-platform
eSIM transfer capability. The digital innovation will enhance the mobile
telephony experience for millions of users across Brazil by giving them greater
flexibility in how they use and switch devices and accelerating the adoption of
next-generation mobile services across the region.
Leveraging
HCLTech’s Device
Entitlement Gateway (DEG), TIM Brasil customers can transfer their
eSIM profiles securely and seamlessly across
devices and operating systems — whether switching from one smartphone brand to
another or upgrading to a new device. This means no more visits to a store, no
physical SIM cards to swap and no complex migration processes. Device upgrades
and SIM transfers become as simple as a few taps on the screen, all while
maintaining the highest standards of security and reliability.
“As
connectivity becomes increasingly software-driven, operators need platforms
that simplify service delivery while unlocking new customer experiences,” said
Anil Ganjoo, Executive Sponsor of Brazil and Chief Growth Officer and Global
Head of Telecom, Media and Technology at HCLTech. “Our collaboration with TIM
Brasil brings together HCLTech’s engineering-led, AI-intrinsic platforms to
enable seamless, interoperable eSIM experiences and help transform the telecom
operator towards a more agile, AI-driven and device-agnostic future.”
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