Tech Mahindra and ServiceNow Partner to Deliver Next-Gen Broadband Solutions for Communication.....
Tech Mahindra
, a leading global provider of technology consulting and digital solutions to
enterprises across industries, announced a partnership with ServiceNow to
deliver next-generation broadband solutions tailored for Communication Service
Providers (CSPs). The partnership offers a comprehensive vertical solutions
stack that covers every aspect of a broadband CSP’s journey, including planning
and building networks, managing operations, enhancing customer experience, and
monetizing services.
The
partnership leverages Tech Mahindra’s netOps. now platform, a pre-integrated end-to-end
solution built on ServiceNow® Technology, Media and Telecommunications (TMT)
product suites, to unify customer care, operations, order management, and
partner ecosystems for CSPs. Additionally, the solution provides AI-driven
analytics, Network-as-a-Service (NaaS), Cloud-native Open Source Software (OSS)
systems and intelligent automation to streamline operations and capitalize on
the fast-growing “Everything-as-a-Service” opportunity. Through the solution,
the CSPs will be able to improve operational efficiencies by up to 50%,
ensuring accelerated time-to-market and scalable broadband rollouts.
Atul Soneja,
Chief Operating Officer, Tech Mahindra, said, “The telco industry faces
increasing pressure to modernize legacy systems, streamline network management,
and enhance operational agility. Our partnership with ServiceNow will address
these challenges and empower broadband providers to deliver high-speed
connectivity, drive digital inclusion, and create value for communities
globally. With an industry-leading zero-touch broadband operations platform, we
will enable customers to seamlessly address connectivity challenges across
rural, suburban, and urban markets.”
The
partnership marks a significant step in Tech Mahindra’s continued expansion in
the globalbroadband market, accelerating digital infrastructure and enabling
CSPs to scale efficiently.
Erica Volini,
Executive Vice President, Worldwide Industries, Partners, and Go-to-Market,
ServiceNow said, “Partnerships succeed best when we lean into our unique skills
and expertise and have a clear view into the problem we’re trying to solve.
Tech Mahindra’s solutions with ServiceNow will help our customers provide the
seamless experiences that their customers expect today. I am thrilled to see
the continued innovation we will achieve together to help organizations succeed
in the era of digital business.”
Recently,
Tech Mahindra and ServiceNow successfully implemented this solution for a
leading FibreCo in Germany, demonstrating its transformative impact. By
leveraging the full ServiceNow TMT suite, Tech Mahindra streamlined the
customer’s assurance experience, automated fulfillment processes, and enabled
comprehensive end-to-end tracking of fiber rollout. This implementation on the
ServiceNow Platform significantly improved operational performance, including a
20% reduction in fiber rollout time and major reductions in order fallouts. By
consolidating 22 legacy systems into a single, unified platform, the solution
has streamlined execution, enhanced efficiency, and accelerated service
delivery.
As broadband
demand continues to surge, this partnership positions Tech Mahindra and
ServiceNow at the forefront of driving digital inclusion and seamless
connectivity. This next-generation broadband solution will serve as a
game-changer, unlocking new opportunities and driving sustainable growth across
the global broadband market.
Leave A Comment