Salesforce Unveils Agentforce–What AI Was Meant to Be
Salesforce
unveiled Agentforce, a groundbreaking suite of autonomous AI agents that augment employees and handle tasks in
service, sales, marketing, and commerce, driving unprecedented efficiency and
customer satisfaction. Agentforce enables companies to scale their workforces
on demand with a few clicks. Agentforce’s limitless digital workforce of AI agents can analyze data, make decisions, and take
action on tasks like answering customer service inquiries, qualifying sales
leads, and optimizing marketing campaigns. With Agentforce, any organization
can easily build, customize, and deploy their own agents for any use case
across any industry. The future of AI is agents, and it’s here.
“Agentforce represents the Third Wave of AI—advancing beyond copilots to a new era of highly accurate, low-hallucination intelligent agents that actively drive customer success. Unlike other platforms, Agentforce is a revolutionary and trusted solution that seamlessly integrates AI across every workflow, embedding itself deeply into the heart of the customer journey. This means anticipating needs, strengthening relationships, driving growth, and taking proactive action at every touchpoint,” said Marc Benioff, Chair and CEO, Salesforce. “While others require you to DIY your AI, Agentforce offers a fully tailored, enterprise-ready platform designed for immediate impact and scalability. With advanced security features, compliance with industry standards, and unmatched flexibility. Our vision is bold: to empower one billion agents with Agentforce by the end of 2025. This is what AI is meant to be.”
In contrast to now-outdated copilots and chatbots that rely on human requests and struggle with complex or multi-step tasks, Agentforce offers a new level of sophistication by operating autonomously, retrieving the right data on demand, building action plans for any task, and executing these plans without requiring human intervention. Like a self-driving car, Agentforce uses real-time data to adapt to changing conditions and operates independently within an organizations’ customized guardrails, ensuring every customer interaction is informed, relevant, and valuable. And when desired, Agentforce seamlessly hands off to human employees with a summary of the interaction, an overview of the customer’s details, and recommendations for what to do next.
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