Salesforce Introduces Agentforce 2.0
Salesforce,
the world’s #1 AI CRM, announced
Agentforce 2.0: the newest version of Agentforce, the first digital labour platform for enterprises — a
complete AI system for augmenting teams with trusted, autonomous
AI agents in the flow of work. This release
introduces a new library of pre-built skills and workflow integrations for
rapid customization, the ability to deploy Agentforce in Slack, and
advancements in agentic reasoning and retrieval augmented
generation (RAG). These advances will enable
companies to scale their workforce with customized agents capable of handling
complex, multi-step tasks with even more precision and accuracy.
Every team has more work to do than
resources available, leading to poorer customer interactions and lengthy
backlogs. Organizations are turning to AI to help, but have a low tolerance for
inadequate solutions that provide generic responses. Existing solutions such as
co-pilots struggle to provide accurate, trusted responses to complex requests —
such as personalized guidance on a job application — and cannot take action on
their own — like nurturing a lead with product recommendations. Organizations
need a new type of platform designed to supply digital labour in the form of
autonomous AI agents that can reason over data and tap into workflows to take
action on behalf of overwhelmed teams.
“Agentforce
2.0 takes our revolutionary Salesforce digital labour platform to another
level, with new reasoning, integration and customization features that
supercharge autonomous agents with unprecedented levels of intelligence,
precision and accuracy,” said Marc Benioff, Chair and CEO, Salesforce.
“The demand for Agentforce has been amazing — no other company comes close to
offering this complete AI solution for enterprises. We’re seamlessly bringing
together AI, data, apps, and automation with humans to reshape how work gets
done. Agentforce 2.0 cements our position as the leader in digital labour
solutions, allowing any company to build a limitless workforce that can truly
transform their business.”
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