RADIUS-OIS Unveils Next-Generation Intelligent Agent Console 'Intello'
RADIUS-Omnichannel
Interaction System, a leading provider of Contact Center as a Service (CCaaS)
solutions is excited to introduce the newly redesigned and upgraded intelligent
agent console, Intello. This substantial enhancement underscores RADIUS's
dedication to delivering cutting-edge, customer-focused solutions within the
CCaaS sector. The launch of Intello represents a crucial milestone, showcasing
RADIUS's commitment to innovation and excellence in serving the evolving needs
of the industry.
The
next-generation agent console elevates the customer experience with its
powerful and sophisticated features, including an intuitive interface with
breezy navigation and a customizable dashboard with diverse themes for
personalization. It allows seamless switching between various interactions and
channels, enhancing communication and productivity. Core features include
integrated AI tools for deeper insights, audio and video capabilities via
WebRTC, and a multi-feature-single window interface for streamlined access to
multiple functions. Moreover, its robust integration with Data and Information
Management Systems puts essential information readily at agents fingertips.
“As a niche player
in the industry, we firmly believe in the power of integrating customer
feedback with the comprehensive research of our team. With this symbiotic
approach, we prioritize a customer-centric focus to drive innovation and stay
ahead in the market. This not only addresses current user needs but also
anticipates future demands, ensuring our application's functional superiority,
user satisfaction, and sustainable business growth,” said Chief Architect of
RADIUS-OIS Mr. Suman Subudhi. “We are dedicated to staying ahead of the curve
in the ever-evolving industry through our focus on innovation and engineering
excellence.”
Intello,
leveraging the power of Gen AI along with other advanced technologies, enables
agents to provide highly personalized interactions at every customer
touchpoint. Additionally, it boasts robust security and compliance measures,
ensuring the utmost protection of sensitive customer information.
“We're inviting industry
leaders and SMEs to discover the potential of RADIUS-OIS and how it can
transform their approach to customer engagement," added Business Head, Mr.
Srinivas PV. "With the latest Intello, we are redefining what an
intelligent, cost effective, and adaptable solution should be.
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