NTT DATA Announces New Industry-Ready Service for Salesforce's Agentforce
NTT DATA's Smart AI Agent Ecosystem, a transformative
enterprise-grade framework for agentic solutions, NTT DATA today announced a
new service offering for Salesforce's Agentforce that will help clients
accelerate the adoption of autonomous AI agents to work alongside humans. The
service will be delivered through an "EPAS" model - Evangelize,
Pilot, Adopt and Scale - and will work in harmony with NTT DATA's existing data
and cloud offerings, including Agentic AI Services for Hyperscaler AI
Technologies.
Evangelize: NTT DATA will help evangelize the use of
Agentforce, identify use cases and build return on investment proposals for
adopting Agentforce. NTT DATA will leverage its domain-specific leadership,
digital workforce expertise, and repository of hundreds of agentic AI use cases
and roadmap, classified by industry, to align with what works best in each
client ecosystem.
Pilot: NTT DATA will support a client's initial deployment
and build the first use case as a proof-of-concept implementation of
Agentforce. NTT DATA will advise on opportunities to add the power of
complementary end-to-end AI agent ecosystem capabilities.
Adopt and Scale: Once the value of Agentforce is realized,
NTT DATA will build a product-oriented delivery model to support scaling and
adoption of Agentforce. NTT DATA will also reuse its extensive repository of
Agentforce use cases to help its client get a head start on adoption.
With the NTT DATA offering for Agentforce, clients can
experience the benefits of robust solution architecture and services delivery
capabilities, along with the opportunity to integrate with MuleSoft and Data
Cloud. This multi-faceted advantage is rooted in NTT DATA's award-winning
expertise in both integration and data unification platforms, providing clients
with the comprehensive and tested scale required for global enterprises.
Megan Piccininni, SVP and Global Salesforce Practice Leader,
NTT DATA, commented, "With our new service for Agentforce, our partnership
with Salesforce underscores the transformative potential of agentic AI. Central
to this innovation is the coordination and orchestration of multiple
intelligent agents, which are essential for achieving comprehensive end-to-end
automation across various platforms. Our Smart AI Agent Ecosystem, expert
advisory services, depth of AI, data, and cloud talent, position NTT DATA as
unique in this space with Salesforce. NTT DATA has been part of Salesforce's
Agentforce Partner Network since its inception, and we are committed to deliver
client success leveraging Agentforce."
Agentforce is a digital labor platform for enterprises to
augment teams with trusted autonomous AI agents in the flow of work. With
Salesforce's AgentExchange, a leading AI agent ecosystem for enterprises,
clients have access to hundreds of ready-to-use actions, topics, and templates
built by partners, and will have access to pre-validated Model Context Protocol
(MCP) servers, that have passed rigorous security reviews to quickly create and
deploy their digital workforce of AI agents.
NTT DATA's new service for Agentforce is adaptable to
different use cases. Clients will be able to benefit from agentic AI and see
tangible outcomes across industries.
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