L&T Technology Services and SymphonyAI Partner to Provide AI-based Business Transformation to......
L&T Technology Services, a leading global digital
engineering and R&D company, and SymphonyAI, a leader in predictive and generative AI SaaS products for
the enterprise, announced they are partnering to bring transformative AI
operations to enterprises worldwide. The solutions are delivered through SymphonyAI Apex Service Management, a predictive and generative AI-based IT service
management/enterprise service management (ITSM/ESM) platform, and the Apex
Enterprise Copilot, to turbocharge productivity, simplify work, and create
delightful experiences for end users, analysts, and executives.
The partnership has already deployed AI-based Apex
Service Management for a joint customer whose software-centric, cloud-native
solutions provide high-quality media experiences across linear, on-demand, and
OTT services. The joint customer benefits from the combination of its
longstanding relationship with L&T Technology Services (LTTS) and Apex IT
Service Management ease of adoption, low TCO, and API-based integration with third-party
applications. Apex Information Technology Service Management, powered by
SymphonyAI’s award-winning Eureka predictive and generative AI platform,
delivers responsive, effective, and efficient enterprise systems management
capabilities with a lightweight architecture to roll out new services and
resolve service requests up to 50% faster using generative AI. In replacing its
legacy ITSM system, the customer will reduce operating costs, increase analyst
productivity across hundreds of analysts, and drive rapid ROI with the ability
to quickly configure and ingest existing customer operations, records, and SLAs.
“L&T
Technology Services' proven track record of deep domain consulting expertise
and a multi-vertical market leadership has established us as a trusted partner
in digital transformation for the world’s top Fortune 500 companies. The
synergy with SymphonyAI’s CoPilots and innovative service management platform
delivers joint customers rapid, predictive ROI through a transformative
enterprise platform,” said Alind
Saxena, Executive Director & President – Mobility & Tech, at L&T
Technology Services. “We
are excited to provide flexible, powerful, and configurable solutions to
customers worldwide.”
“The combined
value of SymphonyAI and L&T Technology Services provides customers in
multiple industries the powerful benefits of digital transformation with
leading predictive and generative AI,” said Kumar Abhimanyu, senior VP and
global head of strategic partnerships at SymphonyAI. “With
deep domain expertise and specialization solving real-world business problems
with advanced AI, the partnership delivers unique benefits for innovative
organizations worldwide.”
“SymphonyAI
continues to invest aggressively in extending industry leadership and
innovation via its Apex platform and the generative AI-based Enterprise
Copilot. Both deliver major improvements for teams deploying new services and
providing seamless self-service for end users,” said Satyen
Vyas, President of SymphonyAI’s enterprise IT division. “We are pleased to partner with LTTS and leverage
their latest cutting-edge AI-enabled innovations to give customers easy-to-use,
intuitive, speedy, cost-effective IT and enterprise service management and
workflow automation for vastly improved productivity, ROI, and user
satisfaction.”
Leave A Comment