Infosys and ServiceNow Expand AI Collaboration to Revolutionize Service Delivery
Infosys, a global leader in
next-generation digital services and consulting, announced an expanded
strategic collaboration with ServiceNow to provide end-to-end managed services,
leveraging AI capabilities of the Now Platform and the Infosys Enterprise
Service Management Café (ESM Café) for enterprise business transformation.
As part of this engagement,
Infosys will aim to accelerate the ServiceNow implementation for enterprises
such as First Abu Dhabi Bank (FAB), by almost 30 to 40 percent, allowing faster
time-to-value – and also deliver a comprehensive suite of services and solutions.
These include licenses, services, and implementation of the Infosys ESM Café,
an AI-powered plug-and-play solution, part of Infosys Cobalt, a set of
services, solutions and platforms for enterprises to accelerate their cloud
journey. The Infosys ESM Café offers more than 70 applications covering various
modules and ServiceNow capabilities, including AI and sustainable digital
solutions.
Cathy Mauzaize, President,
Europe, Middle East and Africa, ServiceNow, said: “We are delighted to see
Infosys leveraging our AI platform for business transformation of globally
reputed financial institutions like FAB. This collaboration showcases the power
of our platform to revolutionize service delivery and improve operational
efficiency. This is another milestone in our successful collaboration with
Infosys as they continue to drive refined digital transformation and deliver
exceptional value to their clients through our platform.”
Umashankar Lakshmipathy, EVP and
Head of Cloud, Infrastructure and Security Service, EMEA, Infosys, said: “We
are excited to collaborate with ServiceNow to support enterprises with
comprehensive managed services by leveraging the ServiceNow platform. Our
long-standing relationship with ServiceNow and deep expertise in their platform,
combined with the Infosys ESM Café, will enable companies like FAB to drive
efficiency, productivity, and continuous service improvement across their
enterprise. The outcome of this collaboration shows how cutting-edge AI
capabilities can create transformative solutions and tangible business value
for our clients.”
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