HCLTech VoiceOps AI wins Product of the Year at NAB Show 2026
HCLTech,
a leading global technology company, announced that its VoiceOps AI solution
was recognized with the Product of the Year Award at the National Association
of Broadcasters NAB Show 2026 in the Intelligent Technology category.
Designed for
media, platforms and entertainment (MPE) and telecom-scale environments,
HCLTech VoiceOps AI transforms how enterprises manage voice-led interactions,
service operations and customer experience at scale. By applying AI-driven
automation and deep observability, the platform converts every interaction into
actionable insight — helping enterprises shift from reactive support models to
predictive, self-healing operations.
"Congratulations
to HCLTech on winning the 2026 NAB Show Product of the Year Award for VoiceOps
— a solution that is redefining how enterprises communicate, collaborate and
serve their customers through the power of AI," said Eric Trabb, Senior
Vice President, Strategic Partnerships & Alliances, NAB Show.
“Enterprises
can no longer rely on traditional operations models in an always-on, real-time
world,” said Anil Ganjoo, Chief Growth Officer and Global Head of Telecom,
Media and Technology at HCLTech. “This recognition underscores HCLTech’s
VoiceOps AI’s ability to address the evolving needs of modern enterprises with
intelligent, autonomous voice operations at scale with the ability to deliver
seamless digital experiences across millions of interactions for the MPE
industry.”
HCLTech
continues to invest in creating multiple AI and data platforms that both
optimize the entire content value chain in a media enterprise but also enable
the growth of businesses through customer acquisition, artist and fan
engagement, franchise management, and rights and royalty management.
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