HCLTech and ServiceNow roll out AI Labs, adding to HCLTech’s global network
HCLTech announced a new node in its global
AI & Cloud Native Lab partner network through a collaboration with
long-time partner ServiceNow.
The
companies today inaugurated a dedicated facility in HCLTech’s Noida campus,
where customers can pilot, navigate and scale innovative solutions to address
industry-specific challenges. The same experiences will also be accessible in
the HCLTech AI & Cloud Native Lab in London.
“Establishing
the AI Lab in partnership with ServiceNow is a testament to our 12-year
partnership and commitment to delivering value to our clients, allowing them to
test and learn in a simulated environment,” said Jagadeshwar Gattu, President,
Digital Foundation Services at HCLTech. “The early adoption and scaling of
GenAI capabilities will help businesses unlock new efficiencies and enhance
continuous service delivery to drive business transformation.”
“Our
expanded partnership with HCLTech will help us to accelerate AI adoption for
more customers in the UK and India,” said Michael Park, SVP and Global Head of
AI GTM at ServiceNow. “These Labs will help empower customers to take control
of their AI investments and unlock new levels of productivity and profitability
across the enterprise.”
The Labs
leverage HCLTech’s industry-leading and proven methodologies for clients to
navigate GenAI and agentic AI journeys with ServiceNow, driving efficiencies in
the areas of ESM (enterprise service management) and industry verticals.
In addition
to proprietary assets including HCLTech AI Force and AI Foundry, the Labs will include assets
built with accelerators and frameworks modeled for the ServiceNow platform.
Those include ValueNow, to assess GenAI readiness; ComplyNow, to assess and
identify key security and risk areas; and AchieveNow, to help customers
optimize GenAI value and outcomes.
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