Globe Accelerates Digital Transformation with Amdocs' AI and Data Platform
Amdocs , a leading provider
of software and services to communications and media companies, announced that
Globe, a leading digital solutions provider in the Philippines, has selected
Amdocs' AI and Data Platform for its information data hub. Hosted on Google
Cloud, the centralized platform will enable Globe to enhance its operations by
embedding data-driven decision-making and providing more personalized customer
experience across digital services.
Under the agreement, Globe will leverage Amdocs' AI and Data Platform to deliver real-time business data in an integrated
manner using an industry-standard enterprise data model. This platform will
serve as a single source of truth across Globe's business support systems.
Creating a unified, structured data model will allow Globe to
streamline data management, reduce complexity, and lower operational costs
while supporting existing and new data consumption needs. This approach will
help Globe achieve its mission of creating wonderful customer experiences and
addressing customer needs.
Amdocs' AI and Data Platform leverages Google Cloud's AI-ready data platform to deliver accurate, real-time data that will enable
Globe to drive innovation, efficiency, and improved customer experiences and
business operations. Amdocs' platform also makes use of the Google Cloud
Architecture Framework , enabling it to create a layered and service-based
architecture that supports a unified, telecom-specific real-time data source
capable of integrating information from various systems across the business for
enhanced data-driven decision making.
"Partnering with Amdocs to implement their AI and Data
Management Platform is a significant step forward for us in our digital
transformation journey," said Raul Macatangay, Globe CIO. "This
collaboration will empower us to deliver enhanced, personalized services to our
customers while streamlining our operations."
"We're pleased to work with Globe and Amdocs to empower
businesses to innovate with confidence. By leveraging Google Cloud's robust
infrastructure built on a foundation of security, Amdocs is able to deliver
industry-leading solutions that help fuel growth for customers like Globe in a
digital economy," said Malis Selamat, Country Manager, Google Cloud in
Philippines and Vietnam and Head of Corporate Sales in Southeast Asia.
"Insights derived from real-time data are essential for
service providers to deliver next generation, contextualized experiences for
their customers," said Anthony Goonetilleke, Group President of Technology
and Head of Strategy at Amdocs. "We are thrilled to support Globe in its
transition to a digital, data-driven organization. Our AI and Data platform,
which incorporates a TM Forum-certified leading telecom data model, has
excellent analytical capabilities that will provide Globe with operational
efficiencies and insights needed to enhance customer experiences and drive
revenue growth."
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