Global Outage Hits Microsoft, Outlook, Other 365 Services Down
A widespread outage hit Microsoft platforms including Outlook on
Thursday, with many users encountering trouble using their email accounts and
other errors across the tech giant's suite of apps.
Nearly 130,000
users on outage tracker Downdetector reported problems accessing Outlook just
after 1 p.m. ET. New reports have since fallen from that peak, but many said
they couldn't send and receive emails, or had trouble loading their inboxes
altogether.
Thousands also
reported issues with Microsoft's workplace messaging app Teams, as well as its
AI assistant Copilot and wider Microsoft 365 services.
Microsoft said
that it was investigating disruptions, notably related to its email and Teams
applications.
In updates
posted on social media, Redmond, Washington-based Microsoft said it was aware
of users "experiencing issues accessing Exchange Online mailboxes through
multiple connection methods in the Americas."
Microsoft later explained that a portion of its infrastructure
was "experiencing elevated load" — which it said was "likely
contributing to the connectivity errors." The company determined a number
of servers were "unexpectedly unavailable" due to a problem that
caused them to fail during automated checks.
Microsoft did
not immediately provide more information around what might be causing that
failure, but added that it was testing a fix.
"We're
aggressively pursuing all pathways to reduce impact," the Microsoft 365
Status account wrote on X.
Earlier in the
day, the company said it had "successfully restored" problems related
to Microsoft Teams in North America, although some users continued to report
connectivity issues.
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