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Freshworks Appoints Srinivasan Raghavan As Chief Product Officer

Freshworks Appoints Srinivasan Raghavan As Chief Product Officer

Nasdaq-listed SaaS company Freshworks has named Srinivasan Raghavan as its new Chief Product Officer (CPO) to drive the company’s product strategy and innovation. With over 20 years of experience in enterprise SaaS, Raghavan will focus on integrating advanced AI capabilities and workflow automation into Freshworks’ platforms. 

Raghavan will join the executive management team, reporting to President and CEO Dennis Woodside, who assumed the company’s top leadership role earlier this year.

Raghavan, who most recently served as CPO at RingCentral, brings a wealth of expertise in launching AI-powered tools and cloud-based solutions. At RingCentral, he spearheaded the development of platforms for workflow automation, virtual agents, and assistive technologies for contact center agents, broadening the company’s offerings and unlocking new revenue streams. 

“Srinivasan is a key addition to our team, leading innovation that drives scalable growth across our three key priorities: employee experience, artificial intelligence, and customer experience,” said Dennis Woodside.

“Joining Freshworks at a time when AI is unlocking new possibilities for businesses to drive growth and operational efficiency is an incredible opportunity,” said Srinivasan Raghavan. 

“By integrating AI and workflow automation further across the Freshworks platform, we can deliver significant value to customers and shape the future of customer experiences and employee experiences together,” he added.

 

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