Freshworks Appoints Srinivasan Raghavan As Chief Product Officer
Nasdaq-listed SaaS company Freshworks has named
Srinivasan Raghavan as its new Chief Product Officer (CPO) to drive the
company’s product strategy and innovation. With over 20 years of experience in
enterprise SaaS, Raghavan will focus on integrating advanced AI capabilities
and workflow automation into Freshworks’ platforms.
Raghavan will join the executive management
team, reporting to President and CEO Dennis Woodside, who assumed the company’s
top leadership role earlier this year.
Raghavan, who most recently served as CPO at RingCentral, brings a
wealth of expertise in launching AI-powered tools and cloud-based solutions. At
RingCentral, he spearheaded the development of platforms for workflow
automation, virtual agents, and assistive technologies for contact center
agents, broadening the company’s offerings and unlocking new revenue
streams.
“Srinivasan is a key addition to our team, leading innovation that
drives scalable growth across our three key priorities: employee
experience, artificial intelligence, and customer experience,” said Dennis
Woodside.
“Joining Freshworks at a time when AI is unlocking new possibilities for
businesses to drive growth and operational efficiency is an
incredible opportunity,” said Srinivasan Raghavan.
“By integrating AI and workflow automation further across the Freshworks
platform, we can deliver significant value to customers and shape the future of
customer experiences and employee experiences together,” he added.
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