Freshworks Appoints Ryan Manning As Chief Product And Technology Officer

• 30 Jul 2026
• TM Team
• 0 Comments

Freshworks has appointed Ryan Manning as Chief Product and Technology Officer, effective August 10, 2026, as the software company moves to integrate its product and technology strategy under a single leadership role.

Manning will report to CEO Dennis Woodside and succeed Srini Raghavan, who is leaving Freshworks to pursue an entrepreneurial venture. Murali Swaminathan will continue as Chief Technology Officer, reporting to Manning.

In his new role, Manning will oversee Freshworks' global product roadmap and engineering organisation, with responsibility for product and technology strategy spanning its AI, IT and customer experience offerings.

Manning joins Freshworks with experience across startups and global software companies. He was involved in building and scaling ServiceNow around its IPO period and later co-founded FreeAgent CRM, now Servis.ai. Most recently, he served as Chief Product Officer at BMC Helix, where he worked on bringing product and technology functions closer together and developing the company's focus on ServiceOps and agentic AI.

Freshworks said the leadership structure is intended to help the company respond faster to customer needs as AI reshapes service management and enterprise software. Manning will be based at Freshworks' San Mateo headquarters.