eSevak: CoRover-Powered AI Chatbot launched in Jammu by Samba Deputy Commissioner Abhishek Sharma
In a
groundbreaking move towards efficient governance, Samba Deputy Commissioner
Abhishek Sharma launched eSevak,
an AI-based WhatsApp chatbot developed in collaboration with CoRover.ai,
India's leading AI startup at the inauguration of a host of digital services as
a part of e-governance. eSevak enables citizens to directly communicate their
grievances to department heads, facilitating prompt redressal and ensuring the
quality disposal of public issues. This innovative solution promises to
revolutionize citizen-government interactions by providing a seamless and
accessible platform for grievance redressal.
The
solution is one of the key highlights among many initiatives introduced in the
suite of digital services aimed at enhancing public convenience and modernizing
administrative processes. The inauguration ceremony witnessed the unveiling of
several key digital interventions aimed at improving service delivery and
administrative efficiency.
These include the installation of CCTV cameras across all tehsil offices, the
implementation of e-office systems up to the naib tehsildar level, and the
digitization of revenue records. Additionally, a state-of-the-art digital
record room equipped with advanced scanning and printing facilities was
unveiled, further streamlining administrative processes.
Expressing
gratitude to all stakeholders involved in making this initiative a
reality, Deputy Commissioner Abhishek Sharma commended the
collaborative efforts of the DIO NIC and the eSevak team at CoRover.ai. He
emphasized the transformative potential of digital solutions in empowering
citizens and driving inclusive development.
The launch
of eSevak and the broader digital initiatives underscore the administration's
unwavering commitment to embracing technology for the betterment of society. It
represents a significant step towards building a digitally empowered Samba, where
citizens have easy access to essential services and their voices are heard and
acted upon promptly.
The
initiative marks a significant stride towards leveraging technology for citizen
welfare and transparent governance.
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