Dunedin City Council selects HCLTech to lead a 10-year strategic digital transformation
HCLTech, a leading global technology company, has signed a 10-year
strategic partnership with the Dunedin City Council (DCC) to modernize and
manage its IT services, driving digital transformation, improved service
delivery and stronger community engagement.
HCLTech will transform the
Council’s IT services across cybersecurity, hybrid cloud, service management,
IT asset management and network services, enhancing support, scalability and
security. Council staff will gain access to modern omnichannel tools, phased
self-service and responsive onsite support, helping them work more efficiently
and making digital services faster and more intuitive for residents.
HCLTech will leverage advanced automation and AI platforms to
automate routine tasks, reduce downtime and provide 24/7 virtual support.
“This partnership supports the Council’s five-year IT Strategy
and was established through a rigorous procurement process. HCLTech has proven
strengths in delivering smart, innovative IT services to the public sector,”
said the DCC General Manager of Corporate Services, Robert West.
Sonia Eland, Executive Vice President and Country Manager for
Australia and New Zealand at HCLTech, added: “We are proud to support Dunedin
City Council in setting new standards for public sector innovation. Our shared
vision will deliver lasting value to the community.”
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