Bharti Airtel Elevates Customer Experience with Next-Generation Smart NOC
Bharati Airtel, in partnership with TIERONE, has successfully completed a business transformation
project introducing the next-generation Smart NOC platform. This platform
incorporates innovative features such as Proactive Services Monitoring, Single
Pane of Glass, Automation Framework and an
Analytical Control Tower.
• 40% improvement in Key Customer Experience SLA, enhancing overall service levels.
• 50% enhancement in Operational Efficiency, streamlining troubleshooting processes for faster resolutions.
• 200 basis points fault reduction through proactive monitoring, leading to few service requests.
• Increased service uptime and quality.
Ajay Jain, Senior Vice President and Head of Network Operations Center at Bharti Airtel, said: “We have built a strong partnership with TIERONE that would allow us to accelerate our digital journey and progressively deliver quality of customer experience while adding new capabilities to reduce time taken to handle faults, enabling proactive resolution of service disruptions and automated resolution across network domains.”
Paul Vedam, CEO at TIERONE, said: “Our cache based federated ecosystem, automated proactive service monitoring combined with a low-cost co-existence strategy allowed Airtel to leverage their existing assets and focus on delivering value to the end customers.”
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