AudioCodes and Tata Tele Business Services Collaborate to Deliver Integrated Voice Calling ......
AudioCodes, a leading vendor of advanced
communications software, products and productivity solutions for the digital
workplace, today announced a strategic collaboration with Tata Tele
Business Services (TTBS), a leading provider of unified communications
solutions. As a result of this collaboration, TTBS will use AudioCodes
Live Platform for Microsoft Teams to offer Smartflo UCaaS (Unified Communication as a Service), a
voice solution integrated with Microsoft Teams, to their enterprise customers
in India.
AudioCodes Live Platform, a white label, multi-tenant SaaS solution, enables
TTBS to streamline the delivery of Smartflo UCaaS on Microsoft Teams via Direct
Routing and Operator Connect voice connectivity from a single platform
integrated into their existing core network. AudioCodes Live Platform includes
advanced automation and management tools to simplify customer onboarding and
lifecycle management, as well as a comprehensive portfolio of add-on voice
applications including contact center, call recording, conversational IVR and
meeting productivity solutions.
TTBS also
selected the AudioCodes Voca Conversational Interaction Center (CIC),
a cloud-native contact center solution that integrates seamlessly with
Microsoft Teams. Delivered via AudioCodes Live Platform, Voca CIC provides TTBS
customers with a rich set of features and functionalities, such as intelligent
call routing, conversational AI, analytics and omnichannel support, to enhance
customer experience and agent productivity.
The
collaboration with TTBS reflects AudioCodes' commitment to expanding its
presence and reach in the fast-growing Indian enterprise market, where
Microsoft Teams adoption is rapidly increasing. By leveraging AudioCodes Live
Platform, TTBS will be able to deliver high-quality, reliable and
cost-effective Smartflo UCaaS voice calling capabilities to enhance the
productivity and collaboration of Microsoft Teams users.
"We are
delighted to join forces with Tata Tele Business Services to enable Microsoft
Teams Phone connectivity for their customers in India," said Lior Aldema,
Chief Business Officer at AudioCodes. "Our innovative AudioCodes Live
Platform and Voca solutions are designed to simplify and accelerate the
adoption of Microsoft Teams as a unified communications, collaboration and
contact center platform, while offering a superior user and customer experience
that provides exceptional business value."
"We are
excited to partner with AudioCodes to offer our customers Smartflo UCaaS a
robust and reliable Microsoft Teams Phone solution that meets their
communication and collaboration needs," added Vishal
Rally, Sr. Vice President – Product and Marketing, Tata Teleservices. "With AudioCodes
Live Platform and Voca, we can deliver a comprehensive and scalable UCaaS and
CCaaS solution that is fully integrated with Microsoft Teams and our core
network, while ensuring high voice quality and customer satisfaction."
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