Asianet Partners with Aprecomm to Enhance Customer Experience Through Network Intelligence
Asianet Satellite
Communications Limited (ASCL), one of India’s leading Multi Service Operator
(MSO) and Internet Service Provider (ISP) announced a technological partnership
with Aprecomm that empowers it with cutting-edge consumer insight-generating
tools.
This technology is expected to significantly
reduce complaint resolution times and enhance moments of consumer delight
through its remote monitoring stack.
Speaking on the development, Mr. Murthy Chaganti –
MD and CEO, ASCL, said, “Customer Centricity is at the heart of our ways of
working. We believe that the more we understand the needs and pain points of
our customers, the better would be our ability to delight them. This
association with Aprecomm and its empowering technology will further enhance
our quest of superior customer experience.”
Pramod Gummaraj, CEO, Aprecomm, said, “Excited to
partner with Asianet to bring our innovative products to improve customer experience
and network quality. Network Automation is absolutely crucial in facilitating
the seamless transition of Internet Service Providers into the realm of
Internet Experience Providers. We are delighted to be a part of this remarkable
journey alongside ASCL in its customer-centric approach.”
Aprecomm’s End-to-End Network Experience products
help Service providers to lower the maintenance cost and improved customer
satisfaction.
“With the implementation of Aprecomm's
cutting-edge vendor-agnostic technology, ASCL will now have the capability to
efficiently manage and closely monitor CPEs via a seamlessly integrated
interface. This transformative solution guarantees a superior internet
experience for subscribers and an unparalleled customer visibility product to
ASCL” said Guharajan Sivakumar, CTO, Aprecomm.
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