ADP Named Market Leader in Global Payroll
In three separate recent reports by leading industry analysts, ADP was
recognized as an exceptional Leader in the global and North American payroll
markets. The reports – by the Everest Group, NelsonHall and Ventana Research,
now part of ISG – are rigorous evaluations of major global payroll vendors, and
include client interviews and extensive
market and product research. The assessments provide payroll technology buyers
with critical information for selecting the right partner.
In their October 2023 report, Everest Group named
ADP the highest Leader out of 27 providers in their Multi-Country Payroll (MCP)
Solutions PEAK® Matrix report across three segments: Global, EMEA and APAC. The
PEAK Matrix assessment defines Leaders as vendors that exhibit both a strong
vision and capability, along with market impact. In addition, Leaders invest in
proprietary technology and data security. ADP has consistently earned
recognition as a Leader since the report's inception in 2013, owing to ADP's
ability to support clients' diverse global needs and its continued innovation
in the global and North American payroll space. In particular, clients
referenced in the report appreciate the relationship management and proactive
approach of ADP’s implementation and operations teams.
“ADP's wide geographic coverage, service delivery
and extensive integration capabilities position it strongly in the
Multi-country Payroll (MCP) market,” explained Priyanka Mitra, Vice President,
Everest Group. “It has continuously enhanced its platform and places a strong
emphasis on analytics, data and insights, and smooth implementation to enhance
the manager and employee experience. With its vision of building future-ready
offerings and continued investments in this direction, it has safeguarded its
position as a Leader on Everest Group’s MCP Solutions PEAK Matrix® Assessment.”
NelsonHall’s November 2023 report identified ADP as
a Leader in their Payroll Services Vendor Evaluation and Assessment Tool (NEAT)
in all market segments including Digital Payroll Capability, Multi-Country
Capability and Payroll Plus (Extended HR) Capability. The NEAT defines Leaders
as vendors that exhibit both a high ability to deliver immediate benefit and
high capability to meet future client requirements. Vendor scores are based on
extensive market analysis and feedback from interviewing vendor clients,
principally in regard to the client perception of the vendors’ ability to
support innovation, transformation, and meeting clients’ future payroll needs.
Liz Rennie, NelsonHall’s HR Technology &
Services Research Director, said, “ADP is a payroll Leader across market segments
for its ongoing innovation, its maturity and breadth of offerings, and its
ability to support organizations of all sizes, consistently delivering on value
and with strong service culture. Furthermore, ADP’s position as a Leader in
Digital Payroll Capability is a testament to its ongoing investments in
developing new payroll tools and constantly upgrading technology to support
digital processes.”
In November 2023, Ventana Research named ADP as an
Exemplary Leader across their North American Domestic, Global and Payroll
Management Buyers Guides for performing the best in meeting overall Product and
Customer Experience requirements. Ventana Research also recognized ADP as
Leader in their North American Domestic and Payroll Management (Overall
Payroll) reports because the company is one of the top three overall highest
performing vendors. The reports use the Ventana Value Index methodology which
is based on extensive market and product research and is structured to
replicate an RFI process by incorporating criteria to select technology. The
research evaluates technology providers on products that address key elements
of payroll software across seven product and customer experience categories.
“The necessity to guarantee effective payroll
processing is essential to every organization and ADP has shown that it is
committed to ensuring the effective processing of it,” said Mark Smith, Partner
and Head of Software at Ventana Research. “ADP’s Exemplary and Leader ratings
demonstrate its continued commitment to payroll management around the globe,
and ADP should be congratulated for its ability to endure the scrutiny in the
Buyers Guide market research.”
"We are honored to be recognized for our North American and global
payroll services," said Virginia Magliulo, president, Employer Services
International at ADP. “In the rapidly changing world of work, we continue to
innovate and respond to our clients’ needs across the globe. By combining our
unmatched workforce data – based on providing payroll services in 140+ locations
– with the power of next generation technology, we can deliver tailored
solutions to help businesses of all sizes succeed no matter where they are
located."
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