Zoom Phone Service Debuts in India
Zoom has officially
launched its Zoom Phone service in India, expanding its suite of communication
tools by introducing a cloud-based public switched telephone network (PSTN)
service. This service allows businesses and users to make both inbound and
outbound calls using regular phone numbers, seamlessly integrating traditional
telephony with Zoom’s digital platform. Zoom Phone will use native India phone
numbers, enabling users to make calls to landline and mobile numbers within
India and internationally, depending on the chosen subscription plan.
The launch follows
Zoom’s receipt of the Unified License with Access - All/Pan India and Long
Distance from India’s Department of Telecommunications (DoT) in April 2023.
This license is essential for offering telecom services in India and ensures
compliance with the country’s stringent regulatory requirements.
According to
Velchamy Sankarlingam, President of Product and Engineering at Zoom, the
service’s introduction aligns with India's Unified Telecom license
requirements, which mandate local infrastructure to handle interconnections,
thus ensuring Zoom’s cloud-based private branch exchange (PBX) service meets
Indian regulations. PBX systems are traditionally used by businesses to manage
multiple lines and internal communications, and Zoom Phone integrates this
functionality into a cloud environment, offering features like call routing,
voicemail, and call analytics.
Zoom’s foray into
India’s telephony market could be a game-changer for enterprises and small
businesses, providing an alternative to legacy phone systems, with the added
convenience of Zoom’s established video conferencing ecosystem. This service is
expected to benefit sectors that rely heavily on customer communication, such
as customer support centers, remote teams, and telecommuting employees, by
simplifying communication channels and reducing infrastructure costs.
With India being one of the fastest-growing digital markets globally,
Zoom Phone’s entry may bolster the country’s shift towards cloud-based
communication solutions, fostering more efficient and cost-effective business
operations across sect
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