Hongkong Land launches Hong Kong's first AI-powered intelligent facility management platform
Hongkong Land has launched the city's first
AI-powered intelligent facility management platform, the IFMCT, setting a new
industry standard for commercial property management and demonstrating the
Company's commitment to PropTech innovation. Following a successful pilot at
Alexandra House, which earned the Industry Excellence Award for best practice,
the IFMCT has been scaled to Charter House and Exchange Square, demonstrating
its adaptability. With proven results, Hongkong Land is now preparing to roll
out the platform across its entire Central Portfolio by 2026.
Mr Michael Smith, Chief Executive, Hongkong
Land, said:" This pioneering initiative stands as a testament to Hongkong
Land's leadership in delivering forward-thinking sustainable solutions, highlighting
the Group's long-standing culture of innovation and our commitment to creating
lasting value for all our stakeholders. We're proud of the platform's success
in Hong Kong and look forward to extending its impact across our regional
portfolio."
The IFMCT unifies over 20 standalone building systems into a
single platform - integrating the Building Management System (BMS), AI-driven
Heating, Ventilation, and Air Conditioning Systems (HVAC), thermal comfort
control, energy optimisation, and soft services such as cleaning, vendor
management, procurement and tenant wellness monitoring. By leveraging real-time
monitoring, advanced AI analytics, and 4D digital twin visualisation, the
advanced system enhances operational efficiency and minimises disruptions, improving
reliability and extending asset lifecycles.
The IFMCT automates workflows to optimise both hard and soft
services, improving daily building operation as well as tenant experience.
Shifting from traditional, reactive maintenance to a predictive, proactive
model, the platform harnesses AI-powered health analytics to detect early signs
of performance decline, preventing service interruptions.
For instance, Air Handling Units (AHUs) are managed like
people: healthy units skip routine check-ups, while symptomatic ones receive
priority servicing. This condition-based approach resulted in a 16% reduction
in AHU maintenance effort after one year, cutting maintenance frequency from
monthly to biannual, clearly demonstrating the tangible benefits of intelligent
servicing. Other measurable outcomes include a 66% automation rate for work
orders, and an 80% reduction in time needed to retrieve asset documentation.
The platform has significantly decreased the volume of alarm monitoring calls
to both tenants and vendors, streamlining communication.
As climate resilience takes on greater urgency, the IFMCT
elevates the adaptability of buildings and operations through intelligent
energy management. The platform balances energy demand and adjusts heating and
cooling systems in response to forecasted weather patterns, helping Hongkong
Land and its tenants reduce energy consumption and accelerate decarbonisation
efforts.
The IFMCT's standardised data structure enables seamless
integration across markets, supporting Hongkong Land's regional expansion of
intelligent property management solutions towards the ultra-premium integrated
commercial properties strategy. Building on its success in Hong Kong, the
platform is set to be deployed at Westbund Central in Shanghai, a development
offering high-quality retail spaces, office towers, residences, hotels, and
arts and cultural venues. This cross-market implementation reinforces Hongkong
Land's position as a regional leader in building management technology.
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